Wendy's

3.9
1030 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1550 Mentor Ave., Painesville, OH
44077, United States

Hours

Reviews

3.9
1,030 reviews
5 stars
458
4 stars
280
3 stars
146
2 stars
52
1 star
94

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Service Speed

The drive-thru and in-store service were frequently criticized for being slow, with long wait times reported.

Food Quality

While some customers enjoyed the food, others complained about cold or poorly prepared items.

Customer Service

Mixed reviews on staff friendliness; some praised helpful employees, while others noted rudeness and lack of attention.

Cleanliness

Several reviews highlighted the cleanliness of the restaurant, contributing positively to the overall experience.
  • WR
    William Reams
    Nov 1, 2025
    1.0
    Learn how to make orders the right way like people ask for them to be made. I am leaving it at one star for a reason and I will not be changing it until y’all learn how to make food the right way.
  • CK
    Cheri Kovalak
    Sep 29, 2025
    1.0
    They don't listen to what you specifically ask for on your sandwich!!
  • BH
    Bill Hartman
    Sep 12, 2025
    5.0
    Drive through line always long, but food always good.
  • CL
    Christie Luks
    Sep 4, 2025
    5.0
    The service was great 👍 and the was very fresh and hot. Place was soo clean and well ran
  • KH
    Kimberlie Howard
    Aug 21, 2025
    1.0
    Employees didn't even speak my mobile order was wrong had to go into the store to get a correctly made sandwich and condiments requested were also not in the bag. I have not gone to Wendy's in quite a while and now I remember why.

Frequently Asked Questions About Wendy's

Is Painsville #23 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.