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McDonald's

3.5
(1464 reviews)

Business Details

95 Richmond St, Painesville, OH
44077, United States
(440) 352-6000
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
95 Richmond St, Painesville, OH
44077, United States

Hours

Reviews

3.5
1,464 reviews
5 stars
514
4 stars
308
3 stars
291
2 stars
120
1 star
231

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported consistently poor service, including incorrect orders, rude staff, and long wait times.

Food Quality

Many reviews highlighted issues with food quality, such as cold or burnt items, and finding hair in food.

Cleanliness

Customers noted cleanliness issues, particularly in the bathrooms and dining areas, although some mentioned improvements.

Management Problems

Several reviews pointed to poor management practices, including understaffing and lack of proper training for employees.

Mixed Experiences

While many had negative experiences, a few customers reported satisfactory service and food quality.
  • JR
    Jesse Rectenwald
    4 days ago
    3.0
    I ordered an iced coffee with extra cream and extra liquid sugar and received something that was nearly black. I also ordered McChickens with two patties per sandwich and added cheese, items I paid extra for, and the order wasn’t made correctly. Instead of correcting the mistake, I was refunded $20 and asked to leave rather than having the order remade. As someone who currently works in food service, and customer satisfaction. I was disappointed to see the situation handled that way. Mistakes happen, it’s how they’re handled that matters. That being said, kudos to the sisters in there holding that place down. Second and third shift staff have consistently been better in my experience and seem to genuinely care about getting orders right. THEY are the reason this isn’t a 1-star review. I just hope management focuses more on resolving issues instead of escalating them.
  • CB
    Crystal B.
    Feb 26, 2026
    1.0
    So I visit my local McDonald's probably about 3-4x a week before I head into work...the gentleman who takes my order every time is amazing, Wonderful attitude he definitely deserves a raise.. however the the young girl who works the second window as a horrible attitude and has messed with my mocha frappe the last 2 x I've been there. The other day I could taste caramel in my drink ..This morning she actually put it all over my drink.. I caught the mistake this time and brought it to her knowledge.. So I was asked to pull over and she would bring me out a new one... I got the same exact drink they just wiped the whipped cream with the caramel off and put new cream and chocolate on top... At the end of the day all I want to know is why do think it's ok to mess with people's drink/ food especially when I spend about $8 a day if not more.. My opinion she needs to find another job preferably one that doesn't consist of you being in customer service... And on another note no one is answering the phone as well for me to evenput in my complaint.. You guys make way to much money to be playing with people.. If you don't like your job quit plenty of people out there that would love to replace you
  • GG
    Guy Guy
    Feb 22, 2026
    1.0
    Parking lot always filled with people waiting for orders. Slowest location ever. This is a daily norm here, extra slow.
  • MR
    Marco R
    Feb 19, 2026
    1.0
    Took over 25 minutes for a fry and a coke
  • AG
    Anthony Grande
    Feb 7, 2026
    5.0
    Night shift treats me really well and always gives me great food I have no complaints at all. I like them a lot , the woman with red hair deserves a raise🙏

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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