McDonald's

3.4
802 reviews
Get DirectionsCallWebsite

Business Details

1582 Mentor Ave, Painesville, OH
44077, United States
(440) 639-0313
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1582 Mentor Ave, Painesville, OH
44077, United States

Hours

Reviews

3.4
802 reviews
5 stars
267
4 stars
168
3 stars
149
2 stars
64
1 star
154

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times for their orders, both in the drive-thru and inside the restaurant.

Food Quality

Numerous reviews mentioned cold, stale, or improperly prepared food, with several customers expressing disappointment in the overall quality.

Cleanliness

Several customers noted dirty tables and floors, as well as unsanitary conditions in the kitchen.

Customer Service

Feedback varied, with some praising friendly staff while others reported rude service and poor management.
  • ZM
    Zanet Muhammad
    Jan 1, 2026
    1.0
    Food is always old/cold. They package it sloppy and nothing looks presentable. When you complain they just give you more cold old food. If it’s a slow day you will get the food that has been sitting all day. The guy at the drive thru is so unpleasant he practically throws the food at you. I was rushed to get my drinks with no cup holder. 4 drinks no cup holder is insane. The service is so poor. Please find a good manager to run this place. McDonald’s is getting very expensive and paying $30-$40 for cold food and poor service is unacceptable
  • FM
    Forrest Mohney
    Dec 30, 2025
    1.0
    So slow and horrible
  • AA
    Aiden
    Dec 20, 2025
    5.0
    I’m the 800th rating
  • SF
    Steve Fiederer
    Dec 18, 2025
    1.0
    Went inside because the drive thru line was so long thinking I would get faster service. Placed my order in the kiosk making a nice Christmas donation to Ronald McDonald house, so glad I chose the pay cash option! Got my ticket and waited 10 minutes without a single person assisting me. Ended up walking out! Unbelievable bad service, when I left no cars were in the drive thru. What happened to my order? Left my ticket on the counter
  • BG
    Bill Geisman
    Dec 10, 2025
    1.0
    This place deserves minus 5 stars.Wife and I stopped for dinner. We were the only ones in dining room. Took 11 minutes to get a big mac,10 nuggets,2 unsalted fries,2 drinks. They called our number instead of brining it out to table. Food was in a bag, she said they ran out of trays. Most of tables were dirty, the floor was littered. Back in kitchen, they were standing on piles of fries,straws and other garbage all over the floor being walked on. Workers were talking loud like yelling to each other.Disgusting to say the least. This place should be closed down. We chose to take our food home,since it was already in a bag.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the regular opening hours of this McDonald's location?

This McDonald's is open daily from 6:00 AM to 11:00 PM.

When is the drive-through service available at this McDonald's?

The drive-through is open every day from 6:00 AM to 11:00 PM.