McDonald's

3.4
795 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1582 Mentor Ave, Painesville, OH
44077, United States

Hours

Reviews

3.4
795 reviews
5 stars
266
4 stars
166
3 stars
149
2 stars
64
1 star
150

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rude and unhelpful interactions.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Food Quality

The quality of food is inconsistent, with reports of cold, stale, or poorly prepared items.

Cleanliness

The cleanliness of the restaurant is frequently criticized, with reports of dirty tables and unsanitary conditions.

Speed of Service

Customers often complain about long wait times, both in the drive-thru and inside the restaurant.
  • KM
    Kelly Mcgee
    Oct 22, 2025
    4.0
    I go to this McDonald's in the mornings during the week. Always friendly and kind. Usually they get my order correct and I'm grateful. Keep up the good work, keep up with the smiles and friendly dispositions. It is very much appreciated by me.
  • DB
    DNA Boxing
    Oct 17, 2025
    1.0
    my last 4 orders this mcdonald’s has messed them all up, and the funny thing is all i order is a couple ranch snack wraps, it’s either they give me the spicy ones or just the wrong amount of what I ordered. The workers here are lazy and can’t do their job right. it’s just funny at this point, it’s like they go out of their way to mess up easy orders😂
  • SE
    Sarah Escandon
    Oct 5, 2025
    1.0
    Customer service was horrible. No, one was at the front counter. We waited over 15 minutes for 3 drinks, 2 wraps, and 2 fries. They did not have any straws out so we had ask and no one came to assist us. The dinning room table were not cleaned as well.
  • KM
    kayla marie
    Oct 4, 2025
    1.0
    lazy workers, gave me half a cup of dr pepper with no ice and was extremely lazy with packing my order
  • JJ
    jctaipale
    Sep 26, 2025
    1.0
    Water tasted chemically. I tried to call, but call kept hanging up on me, so I’m posting here

Frequently Asked Questions About McDonald's

What are the regular opening hours of this McDonald's location?

This McDonald's is open daily from 6:00 AM to 11:00 PM.

When is the drive-through service available at this McDonald's?

The drive-through is open every day from 6:00 AM to 11:00 PM.