Dunkin'

Reviews

• MO

  Mark Douglas Obenour

  5 days ago
  4.0
  Nice Staff of this Dunkin' / Baskin Robbins combo. Mostly hard seats if you're staying. 3 nice padded ones in the corner. Problems with equipment in the way 😕 using the washroom. Good coffee ☕ and 🍩 donuts! Overall a positive experience and we will patronize this establishment again! 😎
• KK

  Karthik Kokku

  Jan 3, 2026
  5.0
  Stopped by Dunkin’ in Painesville for a quick coffee and breakfast run. My coffee was classic Dunkin’—smooth and familiar, a good pick‑me‑up to start the day. The menu has plenty of options with donuts, breakfast sandwiches, and espresso drinks if you want something more than just coffee.  The experience overall was mixed. Some visits had friendly staff and correct orders, but there are a few times where service felt slow or orders weren’t quite right—so it can vary depending on timing.  Good spot for a quick, casual Dunkin’ stop, though your experience might depend on staff and rush‑hour crowds.
• SB

  Seven Buttler

  Dec 31, 2025
  1.0
  I walked into place a simple order. the individual behind the counter looked at me didn’t say anything. So I continue to wait, she then looked at me aging and said someone will be with you. I smiled. then someone came from the back of the store holding a cup to had to the customer in the drive up. the same individual from earlier walks back up to the counter and said are you ready. I was confused yet just happy someone could take this major order lol. I purchased four doughnuts two old fashion, two chocolate glazed donuts. only to discover the two old fashion doughnuts were ROCK HARD. I couldn’t return them because my time was very limiting. The product should be fresh since its 1pm Over all the level of customer service is utterly unacceptable.
• AB

  Aestheticiii BB

  Dec 27, 2025
  1.0
  If I could give no stars, I would! This is the WORST Dunkin’ Donuts I’ve ever been to!!! I used Door Dash and my order was drenched from coffee and never received one of my sandwiches. When I called the store the person on the phone was so rude and unprofessional. He told me the bag wasn’t wet when the dasher picked it up and he couldn’t do anything for me right now. He told me if I wanted a replacement I would have to go into the store the following day and talk with the manager and then he HUNG UP ON ME! Disgusting and despicable!!! I WILL NEVER GO TO THIS DUNKIN AGAIN!!!
• KA

  Kaitlyn Aarons

  Dec 19, 2025
  1.0
  This place used to do good and now they are going downhill. I used to never really had an issue with them until recently. I have been going for breakfast the last two days because this is the closest dunkin to my job however, once I got to work the first time. I realized they for got my bacon on my avocado toast. I get it some people make mistakes so the first time I let it slide because I worked in food service before and understand mistakes can happen. The second time I ordered the same thing the next day and checked this time and again the same thing happened. The workers were beyond rude, first when we got there the employer at the window had a rude look on his face and his hands were out rudely to hand him the money but didnt even tell us the total or anything as if we knew what he meant. Then I proceeded to tell him I ordered a avocado toast with bacon and theres none on my toast and he gave me a rude look with a very bad attitude "You want bacon on your toast" very rudely. I said yes this was the second time this has happened and he proceeded to take my toast back to the women making food and she also rudely go " I didn't hear her say bacon" but you clearly heard me if you got the avocado toast part and had this happen again. Spoke in another language as well all angry probably talking poorly about my partner and I. I paid for bacon on my toast, it is simply not hard to be nice and just add the bacon. Again I have worked in the food industry and know how to properly handle things like this, what you dont do is be rude to the customers and give them attitudes over simple fix. Safe to say I am now never returning again to this dunkin and will go to a better dunkin with nicer employees.

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