Business Details
About
Mexican Restaurant
Chipotle Painesville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.7
556 reviews
5 stars
162
4 stars
53
3 stars
39
2 stars
42
1 star
260
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including cold, undercooked, and poorly prepared items.
Customer Service
Many reviews highlighted rude and unprofessional staff behavior, with complaints about poor customer service and lack of accountability.
Order Accuracy
A significant number of customers experienced incorrect orders, missing items, and inconsistent portion sizes.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and food prep areas, contributing to a negative dining experience.
Management Issues
Customers expressed concerns about poor management and lack of training for staff, leading to a chaotic and unsatisfactory experience.
- ABAlexander Borsi4 days ago1.0Every time I go to Chipotle now, there is something wrong. The rice is undercooked. The Carnitas is dry like it has been there all day. The Chicken has so much salt. And since I use the app, the store cannot help me. And online is all Ai which NEVER is helpful. I don't have time to keep driving around (so much for those carbon saved messages) every time I want to have mexican food prepared badly. I'm done with Chipotle.
- HSHeather Snetsinger6 days ago1.0Missing chips, cold food, missing ingredients from my bowl. The DoorDasher has to ask it be remade because it was leaking. I will never eat at this location again I’ve had bad experiences previously but tried it one more time. Will be the last.
- JBJacob BankerOct 24, 20251.0This is probably the worst food I have ever gotten from a Chipotle. The food is ice cold. It is almost like it was yesterday's steak. Paid for extra steak. And they gave me what looks to be, half a scoop. My order was placed online. Do not go here!!!!
- CTCarl Ramsey (Tracer420)Oct 15, 20251.0Rude undertrained staff, can't even roll a burrito correctly
- ACAlex CranmerSep 15, 20251.0I’m 0/2 on this location. $9 for a burrito bowl with five pieces of chicken and undercooked, grainy rice. I’ll never come back - there’s too much good Mexican food in Painesville to settle for this!
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Painesville offer?
Chipotle Mexican Grill in Painesville offers fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours for Chipotle Mexican Grill in Painesville?
Chipotle Mexican Grill in Painesville is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Painesville offer pickup and delivery services?
Yes, Chipotle Painesville offers both in-store pickup and delivery services for customer convenience.
How can I order food from Chipotle Painesville online?
You can order online via the Chipotle app or their website at https://order.chipotle.com/ for convenience and exclusive offers.
Where is Chipotle Mexican Grill located in Painesville?
Chipotle Mexican Grill is located at 7 W Jackson St, Lake, Painesville, OH 44077, USA.
How can I contact Chipotle Mexican Grill in Painesville by phone or email?
You can call Chipotle Painesville at +1 440-210-9810 or email them at OH.3500.Painesville@chipotle.com.
Does Chipotle in Painesville support any community values?
Yes, Chipotle Painesville embraces "Food with Integrity," prioritizing humane and sustainable sourcing, and they also welcome LGBTQ customers.
What other dining options are near Chipotle Mexican Grill in Painesville?
Nearby dining options include Green Lake Chinese Food for Asian cuisine, Baskin-Robbins for ice cream, McDonald's for fast food burgers, Taco Bell for Mexican fast food, and Wingstop for chicken wings.
What nearby services can assist customers visiting Chipotle Painesville?
Customers can access services at nearby locations such as Metro by T-Mobile for mobile phones, Walgreens for pharmacy needs, and USPS for mailing and shipping.
Are there any entertainment or community centers close to Chipotle Mexican Grill in Painesville?
Yes, the Perry Township Community Center is nearby and offers public services and concert events, providing a nice place to visit before or after dining at Chipotle.