Business Details
About
Mexican Restaurant
Chipotle Painesville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.7
569 reviews
5 stars
164
4 stars
54
3 stars
39
2 stars
43
1 star
269
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted rude and unprofessional staff, with complaints about poor customer service and disrespectful behavior from management.
Food Quality
Customers frequently reported issues with food quality, including cold, undercooked, or stale items, as well as incorrect orders.
Cleanliness
Many reviews mentioned unsanitary conditions in the dining area and food prep areas, with complaints about dirty tables and overflowing trash.
Order Accuracy
A significant number of customers experienced problems with missing items or incorrect orders, particularly with online and takeout orders.
Inconsistent Experience
The location received mixed feedback, with some customers noting good experiences while others reported frequent issues, indicating a lack of consistency in service and food quality.
- AMAdonis Mercedes4 days ago1.0Skimpy portions for the price is not worth it, plus the crew doesn't care that they mess up your order
- JBjake bowl6 days ago5.0Tonight was EPIC! We took my son in to get dinner. The workers were all socializing with each other and having a good work time together. When we stepped to the counter to place the order a polite amazing Latino girl stopped all the chitchat and put the focus on us. She had a wonderful sense of humor and was extremely personable. Because of her the experience was better and more enjoyable. Thank you!
- CFcarrie frankinaJan 4, 20261.0why does nobody want to do their job? why are you so miserable making my food - the job you were hired to do?
- JCJulie CarrionJan 2, 20261.0Today. How embarrassing, I come here after a long day and as I walk in the music is so inappropriate and loud as the staff is signing profanities. Then. There is Kayle. Oh Lord this woman could honestly not have been more rude. The last time I was here they had no bowls and the food was so scarce. This time they have no steak and the service was so horrible. We used to come once a week with our family of four. Never again.
- ARAmber RussynDec 31, 20251.0Terrible customer service. Manager cusses at customers and is extremely unprofessional. Reached out to the corporate number to put in complaints multiple times.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Painesville offer?
Chipotle Mexican Grill in Painesville offers fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours for Chipotle Mexican Grill in Painesville?
Chipotle Mexican Grill in Painesville is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Painesville offer pickup and delivery services?
Yes, Chipotle Painesville offers both in-store pickup and delivery services for customer convenience.
How can I order food from Chipotle Painesville online?
You can order online via the Chipotle app or their website at https://order.chipotle.com/ for convenience and exclusive offers.
Where is Chipotle Mexican Grill located in Painesville?
Chipotle Mexican Grill is located at 7 W Jackson St, Lake, Painesville, OH 44077, USA.
How can I contact Chipotle Mexican Grill in Painesville by phone or email?
You can call Chipotle Painesville at +1 440-210-9810 or email them at OH.3500.Painesville@chipotle.com.
Does Chipotle in Painesville support any community values?
Yes, Chipotle Painesville embraces "Food with Integrity," prioritizing humane and sustainable sourcing, and they also welcome LGBTQ customers.
What other dining options are near Chipotle Mexican Grill in Painesville?
Nearby dining options include Green Lake Chinese Food for Asian cuisine, Baskin-Robbins for ice cream, McDonald's for fast food burgers, Taco Bell for Mexican fast food, and Wingstop for chicken wings.
What nearby services can assist customers visiting Chipotle Painesville?
Customers can access services at nearby locations such as Metro by T-Mobile for mobile phones, Walgreens for pharmacy needs, and USPS for mailing and shipping.
Are there any entertainment or community centers close to Chipotle Mexican Grill in Painesville?
Yes, the Perry Township Community Center is nearby and offers public services and concert events, providing a nice place to visit before or after dining at Chipotle.