Ohana Island Grill (Miami University location, now serving Oxford and surrounding area), is a fast and casual Hawaiian BBQ restaurant that features BBQ mix, chicken Katzu, Kalua pork, musubi and more.
The idea comes from a family, that's why we name our restaurant Ohana, which means Family in Hawaiian. Ohana is where we started and how we treat our customers and employees.
We are persisting on using fresh and high-quality ingredients for every meal we make. and moreover we offer catering services for any occasion.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.