Five Guys

4.3
743 reviews
A close-up view of regular order of Five Guys fries.

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 994 N Lexington-Springmill Rd. in Ontario is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
994 N Lexington-Springmill Rd., Ontario, OH
44906, United States

Hours

Reviews

4.3
743 reviews
5 stars
474
4 stars
140
3 stars
63
2 stars
22
1 star
44

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the burgers and fries for being delicious and fresh, though some noted issues with saltiness and inconsistency.

Pricing

Many reviews highlighted the high prices as a common concern, with several customers feeling that the cost did not match the value received.

Service

While most customers appreciated the friendly and professional staff, there were instances of poor service and long wait times reported.

Cleanliness

The restaurant was often described as clean and well-maintained, contributing positively to the overall dining experience.
  • AR
    Andrew R
    Dec 13, 2025
    4.0
    Soggy fries, otherwise a typical Five Guys experience.
  • JF
    Jake Friedt
    Dec 12, 2025
    5.0
    Our meal was to go, but as always staff was friendly and professional. We drove 10 minutes out of our way to find it. That's how much we like 5 Guys.
  • GK
    Gv Ken
    Nov 4, 2025
    4.0
    We usually get consistently good food and service from a friendly staff but tonight was different. The person handing off the finished order was too busy talking football with the pic to acknowledge me, thank me, or put napkins in the bag. Frankly, he was a little rude. We’ve had instances where the bacon was missing from our bacon burger, or cheese was added to our hamburger, but the pic quickly remedied those instances. I hope this isn’t a sign of things to come…
  • FR
    Firey Rose
    Oct 4, 2025
    5.0
    I love five guys this was my first time in ohio there food was amazing
  • SR
    Sam Remy
    Sep 26, 2025
    3.0
    First... The food was the best. (My daughters are very picky eaters) And they loved it! Best burger I've heard in some time..... But.... 120 bucks for a family of 5 for basically fast food... Yikes... Work on those prices and you'll have customers daily instead of being In competition with local steak houses for a Friday night dinners!!!!!

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.