Chipotle Mexican Grill

Reviews

• HC

  Heather Cavey

  3 days ago
  1.0
  They were behind because of running out of chicken. We didn't mind waiting but this is what we received. Sometimes the food there is really good tonight was the worst food we got from about anywhere!
• TV

  Tina Vermillion

  3 days ago
  1.0
  Disappointed. How do you constantly run out of food. It's a Friday night in a busy town that people eat out a lot. How do you not plan. Then proceed to run out of food. Tell customers standing in line that the large amount of food your naming is going to be for your drive thru order. We waited for chicken n for 15 minutes to then be told we couldn't have it and would have to wait at least another 20 minutes. Changed the type of protein and still had to wait for it to be cooked. The place only had one kind of meat. Terrible planning and terrible customer service. No wonder people drive further to the one down by 71. Management needs to improve . Wish I could have given zero stars
• DD

  DeAndre DeCoccyx

  5 days ago
  1.0
  Read the reviews. Everybody is saying the same thing. They can’t cook their rice. They are constantly out of things. Items such as entrées, sides, salsa, beverages, are missing very very frequently. They have even given me other people’s orders and I mean, I live 30 minutes away, and I go very far out of my way to bring my business to them, and then I drive home, and find that the food is incorrect. I shouldn’t have to check it every single time I buy it. They make substitutions to your order without permission. They don’t tell you about those changes. They have subbed my burritos for bowls and vice vers because they were out of tortillas or lids. Yet, when I go in to complain, they are making burritos and bowls for people at the counter. I ordered the same two items for my wife and my daughter every single time I go here. One chicken burrito, with just chicken, double rice, and cheese. One chicken bowl. With chicken, doublerice, cheese and light lettuce. It’s not that hard.They simply cannot read. Line by line, word by word, The build of the entrée is very simple. And even still, they cannot get it right most of the time. A serving of rice is 4 ounces. If I ask for double, that means 8 ounces. Now, I understand that most chipotle employees eyeball the volume of rice. That doesn’t excuse the fact that my items very clearly do not come with double rice. I take it back inside and I say I ordered double rice and they look at it and they go. Oh oops, sorry about that. Then they put a little more rice in a very small salsa to go container. Golly. Those containers are 2 ounces. That’s half of the double that I paid for (In principle, I know that double rice is free). Now that they have quesadillas, they are supposed to come with fajitas that I never get. And that’s my favorite part of it. I ask for the sides and there’s almost always one that’s missing. One time I didn’t even have sides. And when I brought it to their attention, they all but accused me of swapping out the dish to make it look like there was nothing in it to begin with. Absolutely insane. They wonder why people talk to them like they’re idiots and treat them like garbage, monkey see monkey do. What’s worse is that it will never change. The management here has a turnover rate that is through the roof. It’s almost as if it’s too much to handle for the people that they hire. So even if you are unfortunate enough to get through one of the incompetent managers, it’s not like that problems ever going to get solved. That same manager still quits six months into the job and leaves it up to some other line cook that was fortunate enough to be one of the only ones left to fill the spot. I don’t know, one day you’ll see some young kid, busting out orders at the counter and ring people out and then the next month, they’re apparently the general manager. A mighty promotion for Staff members that can’t even make an order right… I have complained to customer service, According to my email, A total of 35 times in the last year alone. Almost always the same issue. That they are missing items, and that my rice is not cooked through. If you bite into a piece of rice and you can see an opaque center, that means that the rice is not cooked. If you bite into rice that is supposed to be soft, and instead, you find a crunch, that means that the rice has not been cooked all the way through. What is more is that they get in such a rush that they pull the rice too early but they also don’t clean out the rice maker in between batches. You can tell because very frequently you will get giant clumpy, mushy, overcooked balls of rice, in addition to the undercooked rice. Which means that they undercooked it, emptied it into a pan, left some in there, then when they added the next batch that they were going to undercooked the old undercooked rice gets overcooked. This is by far the worst chipotle I have ever been to. The service is awful. You tell the manager and they just sit there silent without any type of remark whatsoever. Then they just say thank you for the feedback and the money.
• DB

  Dustin Boyd

  Jan 4, 2026
  1.0
  Yesterday, I came here at somewhere between 4:30 PM and 5:00 PM. They locked the door as we were coming up to it and said "closed". Today I come in and patiently wait in line to finally get my food and they tell us they are out of the pulled pork. This store is awful. Half the time they don't even know how to do a double wrap. I used to be a general manager for restaurants. Sidewalks are not even cleared. It hasn't snowed in a couple days. I am not driving an extra 30 minutes to get chipotle. Time after time of horrible service. You used to be so good.
• AL

  Alyssa Long

  Dec 19, 2025
  1.0
  I usually love chipotle, but the last few visits have been absolutely HORRIFIC! One, constantly out of things! Never having food ready during rushes. The customer service is absolute trash! Rude punk kids! Do better! Second, today 12/19 I ordered online thinking “oh let me avoid the rush and rudeness” WRONGO! they completely ruined our food with missing ingredients! Also, the food was extremely cold! Not to mention they forgot my chips and queso! Third, tried calling the store, BIG mistake! No way to get ahold of anyone, it just kept saying “please express your concerns” I WANT TO SPEAK TO A MANAGER! Fourth, I called customer service and they also refused to connect me to a manager! I am SO disappointed with chipotle! Lastly, this is not the first time that this has been an issue! When you comment on my review, I do not want to contact the website! I want to talk to a person directly. I promise if I come into the store, I’m going to be extremely unpleasant! That is all. That is the review!

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