Customers had mixed experiences with food quality, with some praising the taste while others reported issues like blandness and incorrect orders.
Service Issues
Numerous reviews highlighted poor service, including long wait times, incorrect orders, and unprofessional behavior from staff.
Cleanliness
While some customers noted cleanliness in the restaurant, others reported unsanitary conditions and issues with the dining area.
Pricing
Many customers found the prices to be high relative to the quality and quantity of food received.
Customer Experience
Positive experiences were noted for friendly staff and good service, but these were overshadowed by reports of rudeness and disrespect from employees.
CB
Cindy B
3 days ago
1.0
Reordered 6 pc ckn wings and only got 5. Also, fries were very few. More like a kids meal. Food is decent but overpriced for amount.
KW
Kat Wood
Jan 1, 2026
4.0
It's a good fast cheesesteak does made fresh when you order it, but they can be a little bit expensive. They do offer other things such as chicken Phillies and wings
DL
Diana Lee
Dec 27, 2025
5.0
The young man at the counter was very polite and helpful.
KA
Kristen Adkins
Dec 20, 2025
1.0
Came here yesterday, online said they was open til midnight. But was closed by 11:40 with workers inside just standing in the dark. 20 minute drive for nothing.
TB
Terrance Bias
Dec 5, 2025
4.0
Had the classic and bcn fries. Awesome food, service and tables and floor were clean.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks on West 4th St.?
Charleys Cheesesteaks is open daily from 10:00 AM to midnight for in-store service and pickup.
Is Charleys Cheesesteaks open for delivery or drive-through orders?
No, Charleys Cheesesteaks does not offer delivery or drive-through service; they only provide in-store and pickup options.
Can I place a pickup order at Charleys Cheesesteaks? If so, when can I pick it up?
Yes, pickup orders are available every day from 10:00 AM until midnight.
Does Charleys Cheesesteaks accept major credit cards for payment?
Yes, they accept American Express, Discover, MasterCard, and Visa.
Where is Charleys Cheesesteaks located?
It is located at 2120 W 4th Street, Ontario, OH 44906, USA.
Are there any nearby sandwich shops to Charleys Cheesesteaks?
Yes, nearby sandwich shops include Charleys Philly Steaks and Charleys Cheesesteaks and Wings, both close by for similar dining options.
What other dining options are near Charleys Cheesesteaks on West 4th St.?
Nearby dining options include Chipotle Mexican Grill for Tex-Mex cuisine, Bob Evans for American-style meals, and Denny's diner for classic breakfast and diner fare.
Which nearby places can I visit for shopping after dining at Charleys Cheesesteaks?
You can visit Bath & Body Works for beauty products, Payless ShoeSource for footwear, and Mattress Warehouse for home goods, all conveniently close by.
How might customers use nearby places like Speedway while visiting Charleys Cheesesteaks?
Customers can fuel up or grab convenience items at Speedway before or after enjoying their meal at Charleys Cheesesteaks, as it is located nearby.
Where can I find more information or contact Charleys Cheesesteaks?
You can visit their website at https://order.charleys.com/menu/west-4th-st/ or call them at +1 419-775-4588. They also have a Facebook page at https://www.facebook.com/103715318160027.