Arby's

4.2
1036 reviews
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Business Details

689 N Lexington Springmill Rd, Ontario, OH
44906, United States
(419) 529-4561
http://www.arbys.com/locations/us/oh/ontario/689-n-lexington-springmill-rd/store-7585
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
689 N Lexington Springmill Rd, Ontario, OH
44906, United States

Hours

Reviews

4.2
1,036 reviews
5 stars
525
4 stars
291
3 stars
135
2 stars
38
1 star
47

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some customers praising freshness while others reported cold or poorly prepared items.

Service Issues

Inconsistent service experiences noted, with some customers highlighting friendly staff while others reported rudeness and mistakes in orders.

Cleanliness

Facility cleanliness received mixed feedback; some found it clean while others noted dirty tables and issues with the bathroom.

Drive-Thru Experience

Drive-thru service was often criticized for being slow and having order inaccuracies, though some praised efficiency during busy times.

Management Concerns

Negative feedback regarding management behavior, with reports of condescending treatment towards staff affecting customer experience.
  • JK
    James Kirkbride
    Dec 6, 2025
    1.0
    Chicken was old and cold
  • CC
    Charles Day (Chase)
    Nov 19, 2025
    5.0
    This is the best Arby's I've been to. I usually go somewhere else when I'm in Ontario, but everytime I do go here it's exceptional. The chicken is always cooked right, the sauce is always applied in an appropriate amount and they always slice it when they're supposed to. The staff here cares and for a fast food restaurant these days, that alone is worth 5 stars. Keep up the good work.
  • JS
    Jessica Snyder
    Nov 18, 2025
    5.0
    Arby's never disappoints.
  • VB
    Vickie Barber
    Nov 6, 2025
    4.0
    Better then a lot of fast food
  • RM
    RICHARD MILLER
    Oct 26, 2025
    5.0
    Used a coupon for Two people 9.99 with a drink, The fries are better than other restaurants
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