Don't go to the restroom they will throw your food away and not apologize. Never going back
CC
Criss Cottrell
Mar 19, 2026
5.0
The food was excellent and so was the service! They lived up to the BEST cheese steaks out there!
SB
Stephanie Bernard
Mar 16, 2026
3.0
They got our whole order wrong and food was missing they also got the drink sizes wrong. They were out of lettuce and tomato. We tried to call and the phone went right to voicemail. We were able to make it back before they closed and they remade the food. They were very polite about it. I'm still sitting in the drive-thru waiting on our order to be remade so I'm not sure how it's going to taste. So update the order that was remade was still wrong. Almost worse than the first time. We than went back 2 weeks later to try once again and guess what it was also not right. I had told him I wanted an original with lettuce and tomato he asked if I also wanted the pepers and onions and mushrooms and I said yes and my husband wanted the same without mayo. When we got the sandwichs I checked mine really quick and there was no lettuce or tomato and I said something he said you told me you did not want them I said no I know I asked for them and told him what he said he goes well here I will add it than I guess and my husband did not check his and it was all so missing stuff off of it. Now this was the same 2 guys from the last time . Than last night we tried once more and it was a different people working and everything was made right for the first time after spending 80 and not getting what we asked for. And the amount of food was even way more than what we got before. So if there are 2 guys working one with glasses dont waste your money. Because he must not care after what we got last night is the only thing I can think of is that he just don't care at all about his customers
AD
Alex Davis
Mar 14, 2026
3.0
Girl has an attitude problem. Giving incorrect name of sandwich twice calling the bacon chipotle a chicken chipotle then sandwich’s come out with hardly any meat. First exp was awesome here, but this will be last time.
KC
Kylie Copeland
Mar 11, 2026
2.0
First time at this establishment. Prices weren't too bad. Got a chicken cheesesteak combo and 10 piece boneless wings flavored with Cajun and Scorpion Sting, if I remember correctly. Total came to just above $20 which was not terrible. Fries are a bit soft but not too bad, and there was more fries than those shown in the picture. My biggest complaints is the fact that the wings taste as though it was just thickly breaded chicken skin with little to no meat inside. Some pieces are rather thin and are just barely bigger than a quarter, though they did compensate it by there being more than just 10 pieces. I do not recommend the boneless wings at all based on my experience, but I will say they were flavored/sauced good. And the other complaint is the interior is super lacking in comfort or variety. Only really one wall and a third of another has any sort of design to it while most the interior looks like whats shown. Overall, prices are good, food quality was eh, and interior was lacking. Customer service however was pretty good, no complaints there. Food was hot, which is good.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks on West 4th St.?
Charleys Cheesesteaks is open daily from 10:00 AM to midnight for in-store service and pickup.
Is Charleys Cheesesteaks open for delivery or drive-through orders?
No, Charleys Cheesesteaks does not offer delivery or drive-through service; they only provide in-store and pickup options.
Can I place a pickup order at Charleys Cheesesteaks? If so, when can I pick it up?
Yes, pickup orders are available every day from 10:00 AM until midnight.
Does Charleys Cheesesteaks accept major credit cards for payment?
Yes, they accept American Express, Discover, MasterCard, and Visa.
Where is Charleys Cheesesteaks located?
It is located at 2120 W 4th Street, Ontario, OH 44906, USA.
Are there any nearby sandwich shops to Charleys Cheesesteaks?
Yes, nearby sandwich shops include Charleys Philly Steaks and Charleys Cheesesteaks and Wings, both close by for similar dining options.
What other dining options are near Charleys Cheesesteaks on West 4th St.?
Nearby dining options include Chipotle Mexican Grill for Tex-Mex cuisine, Bob Evans for American-style meals, and Denny's diner for classic breakfast and diner fare.
Which nearby places can I visit for shopping after dining at Charleys Cheesesteaks?
You can visit Bath & Body Works for beauty products, Payless ShoeSource for footwear, and Mattress Warehouse for home goods, all conveniently close by.
How might customers use nearby places like Speedway while visiting Charleys Cheesesteaks?
Customers can fuel up or grab convenience items at Speedway before or after enjoying their meal at Charleys Cheesesteaks, as it is located nearby.
Where can I find more information or contact Charleys Cheesesteaks?
You can visit their website at https://order.charleys.com/menu/west-4th-st/ or call them at +1 419-775-4588. They also have a Facebook page at https://www.facebook.com/103715318160027.
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