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McDonald's

3.5
(430 reviews)

Business Details

197 N Jackson St, Oak Hill, OH
45656, United States
(740) 682-6443
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
197 N Jackson St, Oak Hill, OH
45656, United States

Hours

Reviews

3.5
430 reviews
5 stars
144
4 stars
84
3 stars
103
2 stars
41
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or dismissive service, particularly during evening hours, with several noting a lack of friendliness from staff.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders, missing items, and overall disorganization in fulfilling requests.

Food Quality

While some customers praised the freshness and taste of the food, others complained about cold, old, or poorly prepared items.

Cleanliness

Multiple reviews highlighted concerns about the cleanliness of the establishment, including dirty restrooms and unsanitary food handling practices.

Wait Times

Customers frequently noted long wait times in both the drive-thru and inside the restaurant, even during non-peak hours.
  • EW
    Erica Ward
    Jan 24, 2026
    1.0
    Get pulled everytime!!! Even with an online order. Wait time is always 10 to 15 min. Even when they are not busy!!
  • DD
    Dirk Dempsey
    Dec 17, 2025
    3.0
    Service was not what you expect at a McDonald’s. Make sure to check your bag!
  • RR
    Red
    Nov 25, 2025
    3.0
    Used my McDonald’s App Code here and they took it and then told me that it didn’t work but my app said they took it so they didn’t give me my discount. 3 dollars off isn’t that big of a deal but it makes me a little upset that I went out of my way to use the code and it “didnt work”
  • JW
    James Wellman
    Nov 6, 2025
    1.0
    Went through drive thru....for the second time had to deal with coming in or backing up to get food...always happens in the evenings not in the morning ever...people are rude and dismissive in the evening ...rather would have someone shut the door than the rudeness
  • MJ
    Marilyn Johnson
    Sep 20, 2025
    1.0
    I was dissatisfied with the customer service at this location. We are roadtripping. I am diabetic and it was lunchtime. There were approximately 6-10 working. I was told cash only , card readers not working, computers not working. I ordered a big Mac value meal and a plain cheeseburger. Yet I saw three people place large orders and receive their food before me. I was not given a receipt and when i expressed concern she said they needed it to make my order because screens were not populating in the back. Although i could see the screen showing order numbers.Oh and those three people I mentioned earlier were addressed by first name. I assume I was so rudely treated because I was a stranger. The food was excellent! It was obvious computers were not down, internet was down. The people who were filling orders kept bringing partial orders to the front instead of doing full.orders. I was asked three times what I was waiting on. I did not even know my order number for reference If I ever travel through this town again I will NOT go to this McDonalds simply because of the customer service and disorganization for handling a problem.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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