Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
2.7
1,143 reviews
5 stars
255
4 stars
166
3 stars
146
2 stars
101
1 star
475
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor customer service, with staff being rude, unhelpful, and inattentive.
Food Quality
Customers frequently reported receiving cold, stale, or incorrect food orders, leading to dissatisfaction with the overall quality.
Speed of Service
Many reviews noted extremely slow service, with long wait times for orders, both in-store and at the drive-thru.
Cleanliness
Several customers mentioned dirty dining areas and unsanitary conditions, contributing to a negative dining experience.
Management Issues
Reviews indicated a lack of effective management, with complaints about staff behavior and operational inefficiencies.
- DTDJ3z3s Triple3OfficialJan 1, 20261.0TERRIBLE LAZY STAFF
- JBjerrilyn bryantDec 17, 20251.0Service is always good but every time I come here my nuggets are stale and the fresh are always cold limp and old looking
- JTjared teegardenDec 16, 20251.0Got here during the lunch. Rush waited over 45 minutes between entering the line and getting my food employees were talking. The entire time my order was incorrect. I ordered a strawberry swirl. I got a vanilla frosty with some strawberry mixed in at the top. The burger was hard ans dry the frys were stale Don't go here.The employee's are.Terrible, lazy and too busy with what's going on inside the building to get your food order, correct Update i just took everything back and requested a refund the manager wasn't there the assistant manager Allysa was doing her best but couldn't issue a refund ( what's the point in having an assistant manager?If they can't take care of things like this.I mean I find this ridiculous) If you do have an issue, alyssa did everything she could took down my phone number called the manager and told me I could come back tomorrow to get my issue refunded. Thank you again, Alyssa for your assistance. You were amazing.
- TBTammy BrightDec 14, 20251.0Y’all save your $. Trust me with your whole heart. Please don’t waste your time or money at Norwood Ohio Wendy’s! The food they put out is so bad, cold, nasty, hard buns and they told me ALL their buns are like this right now! I wouldn’t feed it to my dog or even someone I didn’t like. . I swear.
- KKKillerChris21Nov 25, 20251.0Worst Wendy’s experience ever at this location. Highly recommend they fire everyone and shut this location down as they will only hurt the brand and push customers away from all Wendy’s. Manger on duty shouldn’t have a job anywhere as she is rude and doesn’t seem to care about her job at all.
Frequently Asked Questions About Wendy's
Is 606 Surrey Square Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the Wendy's at 4474 Montgomery Road, Norwood, OH?
This Wendy's location is open daily from 6:30 AM to 2:00 AM, including drive-thru service.
Does this Wendy's location offer breakfast?
Yes, breakfast is served at this Wendy's in Norwood, OH, with options including breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food online or via a mobile app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app for convenient pickup or delivery if available in your area.
What payment methods are accepted at this Wendy's location?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa for payments.
Is the Wendy's at 4474 Montgomery Road currently open?
Yes, this Wendy's location is open and committed to serving customers every day.
How can I provide feedback or contact the Wendy's at Norwood, OH?
You can contact customer care via live chat or phone at 888-624-8140, fill out their customer satisfaction survey referencing your receipt, or call the location directly at (513) 501-4829.
What nearby fast food choices are available near Wendy's at Norwood, OH?
Near this Wendy's, you can find several fast food options including KFC, Taco Bell, Wingstop, and Hangry Joe's Hot Chicken & Wings, offering a variety of chicken and Mexican food options for customers wanting alternatives or for group dining.
What financial services are near Wendy's in Norwood, OH?
Nearby financial services include US Bank, U.S. Bank ATM, US Bancorp Investments - Financial Advisors, and Western Union, convenient for customers who may need banking or money transfer services along with their visit.
Are there any grocery stores or shopping centers near Wendy's at 4474 Montgomery Road?
Yes, Kroger grocery store and Surrey Square shopping center are nearby, making it convenient to combine shopping trips with a meal at Wendy's.
What meal options does Wendy's serve at this location?
This Wendy's serves breakfast, lunch, and dinner, providing a full range of menu items throughout the day.