Pizza Hut

3.8
412 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 4432 Montgomery Rd in Norwood, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Cash onlyNot available
  • Accepts checksNot available
  • Curbside pickupAvailable

Location

Pizza Hut
4432 Montgomery Rd, Norwood, OH
45212, United States

Hours

Reviews

3.8
412 reviews
5 stars
204
4 stars
70
3 stars
43
2 stars
23
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.

Delivery Issues

Many customers experienced significant delays and problems with delivery, including wrong orders and cold food.

Food Quality

While some customers praised the food, others reported issues with undercooked items and incorrect toppings.

Pricing Concerns

Several reviews mentioned dissatisfaction with pricing, feeling that the cost was too high for the quality received.

Staff Competence

Multiple customers noted unprofessional behavior from staff, including lack of knowledge and poor handling of orders.
  • MM
    Marc
    Nov 13, 2025
    1.0
    Terrible customer service
  • JS
    Jacob Sloan
    Oct 7, 2025
    1.0
    They outsource their delivery through DoorDash. Not an issue. But food was stolen. Pizza Hut says refund comes from DoorDash. Doordash couldnt find my order because the order went purely through pizza hut's website. Doordash offers to call the restaurant for a reorder. Restaurant doesnt answer after SEVEN (the poor doordash rep counted) different times that they called. Wife calls to inquire about refund or status, with an extremely CALM and COLLECTED voice (compared to me) and they HUNG UP on her. TWICE?!?! Like, imagine being hung up on for not receiving something you paid for? How old are we?
  • SW
    Scott Winfield
    Oct 2, 2025
    1.0
    We tried to order through Doordash at 7:46 p.m. Our order was an hour late at 9:18 p.m. I tried calling in to this location to figure out what was going on, but they kept sending me to the Pizza Hut call center, which kept sending me back to the location. Infinite loop of BS. I even got hung up on at one point. We never got our order. Fortunately, Doordash fully refunded us. Don't order from here.
  • JR
    jacob richmond
    Aug 7, 2025
    5.0
    For a place that was absolutely slammed, the food came out quick and it was good.
  • VM
    Vicky Moorman
    Jul 31, 2025
    1.0
    I wish I could leave no stars. I got a $2 personal pizza. This thing was ridiculously small. I would never get this if it wasn't on the deal! Secondly, my total was 2.80 something. I got one personal pizza and a sauce cup. So why was I charged 10.80 something then?? I called and tried to tell the manager I think someone wrote down an $8 tip. He told ME I must have clicked something online and I need to contact customer service for online orders. Well the day before my total that was charged on my card was only the 2.80 something so how would the price increase the next day unless someone tipped themselves?! There is literally a spot on the receipt to write a tip on my copy so wouldn't theirs have the same thing?! I realized i never signed a restaurant copy so someone could easily help themselves to a tip and forge my signature. He says they cant adjust anything on online orders but that makes absolutely no sense. My paper copy and my email copy say the exact same total. He was also rude acting like it had to be my fault. The automated system says to fill out a form and you'll get contacted within 3 days so we will see I guess. Sure it's $8 but he wouldn't even check receipts to verify for me, he just kept telling me I'm wrong. That is not professional, that is not how you treat people, and it's just plain mean. Get a new manager. This one doesn't have the capability to do his job correctly.

Frequently Asked Questions About Pizza Hut

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