Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,947 reviews
5 stars
623
4 stars
346
3 stars
313
2 stars
168
1 star
497
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and food quality, leading to frustration.
Speed of Service
The drive-thru service is noted to be quick during certain hours, but there are frequent complaints about long wait times and inefficiencies.
Food Quality
Food quality varies significantly; while some customers report fresh and hot food, others received cold or poorly prepared items.
Cleanliness and Maintenance
Several reviews mention cleanliness issues and maintenance problems, such as overflowing bathrooms and unkempt dining areas.
- JDJennifer Donley3 days ago1.0I just want to say never again! I’m very disappointed at this location. I ordered through the app today (11/21/25) sometime around 1pm. I order here frequently so I have spent plenty of money here. It’s a shame because I went to pick it up at the drive thru and they had an error on THEIR end. They told me to pull to the second window and I was met with an attitude from the employee. This part of the review is for the lady at the second window, just quit your job. Seriously, you look miserable and even though you were nasty to me, I hope you go find something else that makes you happy because customer service is not your thing girl. Thanks for ruining this location for me.
- KBKianna BellOct 27, 20254.0Norwood location young man that took the order was very pleasant. Of course they had staff in the back and he was discussing Bengals and so he was cutting up but it was great all in fun and good giggles. 10/26/25 9:01pm And I'm so grateful they were open. We were just coming in from Chicago so I had to use the bathroom so bad and plus it had me a $5 bag with a double cheeseburger and chicken nuggets, french fries, cider tartar and a Hi-C and it definitely came in order and that was my dinner thanks to my daughter and thanks to your team. Everybody was upbeat at that time of the hour and pleasant so thanks, Norwood!
- BSBrookelynne SmithSep 29, 20255.0I genuinely don’t know how the reviews here aren’t better?! I’ve had nothing but great experiences here — I regularly come here and everyone that works here has always been incredibly kind. When I go to Starbucks, I feel like they hate me because they’re so rude but the people here are the opposite. Yeah, a few things have been missing from orders from time to time but they do it right WAY more often than not. And the drive thru moves very quick compared to other locations. I typically come at night and the night crew is wonderful. Give them a raise!! They’re doing great!!
- BWBest waySep 27, 20251.0Very bad service. People so rude managers worst than employees. I will never be back to this location
- AJAstral Jupiter (Josie)Sep 18, 20251.0we were already having a bad morning and trying to rush so we weren't late to an event and somehow, some way, they messed up our four person order and missed a sandwich, and gave us one we didn't even ask for. way to make a bad morning worse.
Frequently Asked Questions About McDonald's
What are the operating hours for dine-in at McDonald's on Montgomery Road?
McDonald's on 4594 Montgomery Road in Norwood, OH is open 24 hours a day, 7 days a week for dine-in service.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 4:30 AM until 3:30 AM the next day.
Does this McDonald's have a drive-thru service and what are its hours?
Yes, McDonald's offers 24/7 drive-thru service every day of the week.
What ordering options does McDonald's on Montgomery Road offer?
You can order via the McDonald's App, online delivery, curbside pickup, same-day delivery, and no-contact delivery services.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where is this McDonald's located?
It is located at 4594 Montgomery Road, Norwood, OH 45212, USA.
Are there other fast food restaurants near this McDonald's?
Yes, nearby fast food options include Taco Bell, Subway, KFC, Skyline Chili, and Hangry Joe's Hot Chicken & Wings, offering a variety of flavors locally.
What nearby services can customers use before or after visiting McDonald's?
Nearby services include H&R Block for financial needs, Norwood License Agency for vehicle and licensing services, and Western Union for money transfers.
Are there nearby shopping and entertainment locations accessible from the McDonald's?
Yes, Surrey Square shopping center is nearby for retail, and Prolink offers entertainment as a comedy club and employment services.
How can customers use public transit or local landmarks to find McDonald's on Montgomery Road?
Customers can use well-known nearby places like Norwood License Agency and H&R Block as landmarks to locate McDonald's easily in the area.