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Arby's

3.6
(1074 reviews)
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Business Details

4600 Smith Rd, Norwood, OH
45212, United States
(513) 351-8552
http://www.arbys.com/locations/us/oh/norwood/4600-smith-rd/store-6181
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4600 Smith Rd, Norwood, OH
45212, United States

Hours

Reviews

3.6
1,074 reviews
5 stars
403
4 stars
252
3 stars
175
2 stars
92
1 star
152

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with some praising individual staff members while others criticized management and overall staff attitudes.

Food Quality

Feedback on food quality was inconsistent; while some enjoyed their meals, many complained about cold, overcooked, or incorrect orders.

Cleanliness

Several reviews noted cleanliness issues, particularly with dirty floors and tables, although some customers found the location clean.

Speed of Service

Many customers experienced slow service, especially in the drive-thru, leading to frustration despite some reports of fast service.

Order Accuracy

Numerous complaints were made about incorrect orders and missing items, indicating a significant issue with order accuracy.
  • BK
    Ben K.
    Feb 10, 2026
    5.0
    Fun and friendly. Food was good and made right.
  • SS
    Stacey
    Feb 6, 2026
    2.0
    I had ordered a gyro and fries, AM SOO DISAPPOINTED I BEEN WANT ONE AND WHO EVER DID A MESS OF A JOB. MY MEAT WAS OVER COOKED AND HARD, MY FRIES WAS ALSO BAD COLD AND HARD.. WHY WHEN WE ORDER FOOD DELIVERY IT IS A MESS!! PEOPLE CAN'T AFFORD SPENDING MONEY ON FOOD AND IT COMES BACK HORRIBLE. I DON'T KNOW IF THIS ARBY'S NEAR HYDE PARK BUT STAFF AND MANAGEMENT NEEDS TO DO BETTER. THIS IS WHY I GET MY GYRO FROM AUTHENTIC RESTAURANT.
  • BG
    Britney Grisby
    Jan 4, 2026
    1.0
    The toothless sassy as manager was so rude over some au Jus sauce. Absolutely ridiculous
  • DT
    Doreen Tivis
    Dec 30, 2025
    5.0
    Drove up to drive through
  • DC
    D C
    Dec 19, 2025
    5.0
    Never disappoints.
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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