Arby's

3.6
1069 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4600 Smith Rd, Norwood, OH
45212, United States

Hours

Reviews

3.6
1,069 reviews
5 stars
401
4 stars
250
3 stars
175
2 stars
90
1 star
153

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences highlighting slow service and incorrect orders.

Food Quality

There were numerous complaints about food being served cold, not fresh, or incorrect, although some customers did enjoy the taste when it was prepared correctly.

Cleanliness

Several reviews mentioned dirty dining areas and unsanitary conditions, impacting the overall dining experience.

Staff Attitude

Many customers noted that staff appeared unhappy or indifferent, contributing to a negative atmosphere.

Speed of Service

While some customers appreciated fast service, many others experienced long wait times, particularly in the drive-thru.
  • BG
    Britney Grisby
    Jan 4, 2026
    1.0
    The toothless sassy as manager was so rude over some au Jus sauce. Absolutely ridiculous
  • DT
    Doreen Tivis
    Dec 30, 2025
    5.0
    Drove up to drive through
  • DC
    D C
    Dec 19, 2025
    5.0
    Never disappoints.
  • LR
    Luke Robinson
    Nov 27, 2025
    1.0
    They were out of turkey and the guy was a jerk about it, so I left
  • WV
    Wanda Vawter
    Sep 29, 2025
    4.0
    We really like this location. Fast service, easy parking and plenty of kid options. Clean dining room with TVs.