Chipotle Mexican Grill

4.0
258 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Norton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
4169 S Cleveland Massillon Rd, Norton, OH
44203, United States

Hours

Reviews

4.0
258 reviews
5 stars
155
4 stars
35
3 stars
14
2 stars
12
1 star
42

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing cold or poorly prepared meals, while others praised the freshness and flavor.

Portion Sizes

Many reviews highlighted issues with portion sizes, noting that they were often smaller than expected, leading to dissatisfaction.

Service Experience

Customer service experiences varied widely, with some praising friendly and efficient staff, while others reported chaotic service and lack of communication.

Cleanliness

Several customers expressed concerns about the cleanliness of the restaurant, mentioning dirty tables and floors.

Order Accuracy

Numerous reviews indicated problems with order accuracy, including missing items and incorrect orders.
  • LG
    Laura Garduno
    Nov 9, 2025
    5.0
    Parking is awful
  • JF
    jay fetter
    Nov 5, 2025
    5.0
    Chipotle is always a go. Sometimes the food is fantastic and sometimes it’s just average but still always taste good chipotle always gets five stars for me.
  • BS
    Brenna Saturday
    Oct 27, 2025
    5.0
    Went here during the great wadsworth power outage. Staff was visibly flustered (I guess they were getting the wadsworth DoorDash orders as well), but overall very nice and positive!
  • CP
    Chuck Pon
    Oct 18, 2025
    1.0
    Ordered the top Steak burrito . Wasn't tender as they advertise . Nothing but veins....very displeased
  • KH
    Kristy Harte
    Oct 16, 2025
    1.0
    Spent $55 to receive 4 half empty bowls. Extremely disappointing. I know the cost of everything is going up, but that's already being passed to the consumer with the price increases. We should at least get the amount we are used to if we had to spend $5.85 for double steak

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Norton offer?

Chipotle Norton offers customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill in Norton?

Chipotle Norton is open daily from 10:45 AM to 11:00 PM.