Business Details
About
Mexican Restaurant
Chipotle Royalton Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.2
191 reviews
5 stars
83
4 stars
16
3 stars
11
2 stars
21
1 star
60
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are mixed, with some praising friendly staff while others report rude behavior and poor order accuracy.
Food Quality
Food quality is inconsistent, with reports of undercooked rice, small portions, and missing ingredients, leading to dissatisfaction among customers.
Cleanliness
The cleanliness of the restaurant is a recurring issue, with many customers noting dirty tables and unsanitary conditions.
Staffing Issues
Several reviews mention understaffing and lack of support for employees, impacting service speed and overall customer experience.
Ingredient Availability
Customers frequently report that key ingredients, such as fajita vegetables and certain meats, are often unavailable, affecting their dining experience.
- MKMadelyn KalalDec 28, 20254.0They were absolutely slammed tonight... there was one lone gentleman, Tyler was his name. He was working the line himself while everyone else was doing online orders and prepping. Poor kid was so so sweet and polite despite how busy he was. Food was still great, but that sweet young man needed some support. Even tho he was doing it on his own he was so nice and polite and got everything perfect! Thank you Tyler!
- SSSimonDec 23, 20255.0Came through 12/23 around 2:30PM. Whole experience rocked. Great service, great food, great workers!
- HRHannah ReimanDec 17, 20253.0The food was great. Portions were decent and the staff was friendly. However, the place was a wreck. All tables were dirty, trash was overflowing, and the bathrooms were FILTHY. Definitely impacted the overall experience
- JAJason AllenDec 13, 20252.0It's mid afternoon and snowing outside, I'm already on the road. Picking up food for my pregnant wife and me on my way home. I walk in and the line is EMPTY, and I hear someone from the back yell "why are people still coming in?!" If your employees don't want to work they should go home. Also, why was there no white rice when the line was empty and the dining room had one small group of people, it's not like the rice ran out because of the rush.
- AGAva gillesDec 4, 20251.0I ordered a bowl with extra white rice, lettuce, steak and cheese. Not to hard of an order right? Wrong. I got half a cup of rice and 10 pieces of steak with no lettuce and hard cheese.
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food is served at Chipotle Mexican Grill on Royalton Road?
Chipotle Mexican Grill on Royalton Road serves fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the operating hours of Chipotle Mexican Grill at 5702 Royalton Rd, North Royalton?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in North Royalton, OH?
Chipotle Mexican Grill is located at 5702 Royalton Rd, North Royalton, OH 44133, USA.
How can I place an order online for Chipotle at Royalton Road?
You can order online through Chipotle's official ordering site at https://order.chipotle.com/ or via the Chipotle app for quick and convenient ordering.
Does Chipotle offer any rewards or special offers for customers?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
How can I contact Chipotle Mexican Grill on Royalton Road by phone or email?
You can call them at +1 659-272-0317 or email at OH.4995.RoyaltonRoad@chipotle.com.
Are there any other dining options near Chipotle on Royalton Road?
Nearby dining options include Burger King, New Gum Do Restaurant & Lounge (Chinese cuisine), Malley's Chocolates (candy and bakery), Jolly's Pizza (pizza and bar), and Redbox (food and retail).
What nearby stores or services are available around Chipotle that I might visit before or after my meal?
Nearby stores and services include Giant Eagle supermarket and pharmacy, Huntington Bank and ATM, Western Union money transfer services, AutoZone automotive parts, and nearby salons like Thrive Hair Studio and Cost Cutters.
What family-friendly or recreational places are near Chipotle on Royalton Road?
JJ's Play Town, a playground and entertainment venue, and North Royalton Dance Academy offering dance and fitness instruction are nearby for family-friendly activities.
How can the nearby Burger King help if I'm visiting Chipotle Mexican Grill?
Since Burger King is close by, you can easily find Chipotle by referencing Burger King as a nearby landmark, making it more convenient to locate the restaurant.