Chipotle Mexican Grill

Reviews

• CB

  Carrie Basniak

  Apr 17, 2026
  5.0
  Always delicious good food
• LM

  Lucas Mason

  Apr 11, 2026
  1.0
  I genuinely don’t think there has ever been a greater fall from grace in the fast food industry than chipotle, and this location is simply the newest iteration of that. Food that leaves me fearing botulism, line waits akin to those in Soviet Russia, and employees who look like they couldn’t be bothered to lift a finger to do anything resembling genuine work. Oh, except when it comes to giving rations, they never seem to miss a beat there! What’s worse is that they all seem to be this way. I’ve exhausted 4-5 different local locations and they all are at, or quickly degrade to, this level, leaving you with the realization that you and your wallet would’ve have been much better off at McDonalds.
• TG

  t gabbo

  Mar 13, 2026
  2.0
  25 minutes in line after I ordered thru the app. Maybe have the car that doesn't have an order ready have them pull around, so the four cars behind them get their food? Just a thought.
• BW

  Brandon Wilhelms

  Mar 4, 2026
  5.0
  Always a great time coming here, food is always fresh and amazing and they have great customer service 10/10
• SC

  shannon czaplinski

  Feb 15, 2026
  1.0
  This place if horrible. Order over a year ago for pick up and when we got home everything was wrong. So had to drive back 20 minutes to have it corrected and they acted like I was the wrong one!!! So I figured after a year, they probably got nicer, friendly staff who know how to do their jobs…. Boy was I wrong. I ordered for my daughter at 7pm at night because she hadn’t eaten all day due to sports and activities. So we ordered a bowl for her. That was it. I picked it up, ran it to her and went home. I get a text 10 minutes later tha the food was wrong. So I drive back up there to get it (20 minutes) and take it in where there was no one in the dining room and only one person in line. I walked to the register and told them it was wrong. Opened it to show three steak tacos instead of a bowl. They said they would remake it but the looks and eye rolls I got was unacceptable. I asked what they were going to do for me, and they pushed the wrong order at me and said here you can keep this…. Ummmm what?!?!? They remade the bowl all while slamming the spoons and slopping everything in the bowl. Again I asked what they would do for me and they said “well we remade the bowl the right way.” You mean the way it was supposed to be made the first time? Then they said they could give me a free entre but it would have to be another day and I’d have to wait in line. I said do you really think I’m coming back? And left, all the while getting stares and being mocked. Way to staff that north royalton store with a good staff Chipotle. I won’t ever be back!

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