Multiple customers reported unsanitary conditions, including dirty tables and filthy bathrooms.
Service Quality
Service was inconsistent, with some staff being friendly and efficient while others were rude or inattentive.
Order Accuracy
Many customers experienced issues with incorrect orders and missing items.
Food Quality
Food quality varied, with some enjoying the ice cream and others complaining about cold or poorly prepared meals.
Operational Hours
Customers frequently noted discrepancies between posted hours and actual closing times, leading to frustration.
SV
Susan V.
6 days ago
5.0
Staff was friendly and efficient. Responded quickly to requests. Food was prepared as expected. Plenty of tables and booths. Restaurant was clean. Access to public restrooms. Access ramp to side door. Was able to use more than one coupon, which was nice!
CS
Cheryl Strawn
Dec 28, 2025
5.0
Just picked up a cake. The employees at this DQ are wonderful. The cakes are made correctly. We pass the one in Elyria to drive 20 minutes to this one.
BA
Ben Anderson
Nov 16, 2025
2.0
Their sign says they are open until 9, but the dining room closes at 8:30 and online orders are closed earlier. On top of that, you are not able to order things they advertise online (frosted sugar cookie blizzard) at the store and can only order them online
ZB
Zachary Bohannon
Oct 30, 2025
1.0
Ordered a combo just got the sandwich, used a code didn't work, food was average. Terrible experience.
GC
Gina Costanzo
Oct 28, 2025
1.0
I went through the drive thru at 9 pm on a Tuesday and tried to order a chicken strip basket. They told me they “we are all out food” and I questioned that as that seems odd. I was then told “we are closed.”
Disappointed as I saw other customers being served (3 cars in front of me). Bunch of high school kids who don’t care.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® treats, grillburgers, and chicken strip baskets.
Where is Dairy Queen Grill & Chill located?
It is located at 32936 Center Ridge Rd, North Ridgeville, OH 44039-2562, USA.
What are the operating hours of Dairy Queen Grill & Chill?
It is open daily from 10:30 AM to 8:30 PM, with holiday hours varying such as closing on Christmas and Thanksgiving, and reduced hours on Christmas Eve and New Year's Eve.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, the location features a drive-thru for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and accessible for children and those with disabilities?
Yes, it is family-friendly, offers booster seats and high chairs, welcomes children, and is wheelchair accessible.
Can customers order food online for pickup at Dairy Queen Grill & Chill?
Yes, customers can place orders online for pickup via the Dairy Queen website.
Are there indoor and outdoor seating options available at Dairy Queen Grill & Chill?
Yes, the restaurant offers both indoor seating and outdoor seating for guests.
What nearby places can I visit after enjoying a meal at Dairy Queen Grill & Chill?
After your visit, you might explore nearby places such as Mills Creek Plaza for shopping, Blue Barn Shops for antiques and flowers, or Kennedy Health and Fitness if you're interested in fitness activities.
Are there other dining options near Dairy Queen Grill & Chill?
Yes, nearby dining options include China King Restaurant, a Chinese and Asian cuisine restaurant, and TavosTacos.Official, a Mexican restaurant and caterer.
How can nearby banks and services benefit me when I visit Dairy Queen Grill & Chill?
Nearby financial services like Fifth Third Bank and Western Union offer convenience for banking and money transfer needs, making it easy to handle errands before or after visiting Dairy Queen.