Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Customer service experiences vary widely, with some staff receiving praise for their friendliness and helpfulness, while others are reported as rude or unprofessional.
Food Quality
Food quality is inconsistent, with several customers noting issues such as cold food, lack of meat in sandwiches, and poor preparation.
Operational Issues
Frequent complaints about the restaurant being closed during posted hours, slow service, and issues with order accuracy.
Cleanliness
Reports of cleanliness issues, including unsanitary conditions and poor food handling practices.
Menu Changes
Customers express disappointment over discontinued items like potato cakes and changes in portion sizes.
KC
Kaylee Connolly
Feb 10, 2026
1.0
Use to come here with my grandparents and it was great, now it just went downhill and the prices went up when I go to get a large ice water it's a hit or a miss on if I'll get charged or not, I've been charged 3 different prices each time which is incredibly odd because usually it is free, will stick with the Avon one since they never once have charged me for an ice water and their prices are lower.
RB
Red B.
Jan 2, 2026
5.0
I didn't get the gentleman's name but he went the extra mile to make me and family welcome. It's rare you find customer service like that now days. Thank you for your kindness
DA
Derrick Anderson
Nov 30, 2025
4.0
The food is good. I like that they are trying different menu options.
LC
Lee Coleman
Nov 19, 2025
1.0
Tried the steak bites for the first time today and people, it will be my last. I bought the 9 piece for almost $10. The pieces were small and dry as sand. Been a long time since I bought and tried a food item that was so bad. Come on Arby’s, you’re better than that. Or are at least you used to be.
SN
Sarah Northrup
Oct 31, 2025
1.0
Some shady people work at this joint. Shakes not made right. Disgusting.
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Certified March 01, 2026Yext Knowledge Graph
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