Colossal Cupcakes West Side location on Great Northern Blvd is a walk-in full bakery known for its unique sweets, full ice cream menu, cupcakes and more! Over 20+ cupcake flavors daily in store. Everything is BIG at Colossal including giant macarons, cookies, ice cream cones and frozen treats including. Try famous "Cake Shakes" or "Quakes" Colossal is Cookie Monster friendly with a large selection of fresh baked and oversized cookies and bro. Bring your photography skills because our shop is photo op Heaven! Giant princess chairs, an entire wall of gumballs and a confetti floor, Colossal in North Olmsted is not only an experience but a party within itself! Stop in and grab something sweet or get one of our create your own cupcake boxes!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.