Sonic Drive-In

Reviews

• PP

  Pmiller

  3 days ago
  1.0
  My husband and drove down to Canton to try Sonic for the first time this evening....needless to say we will not be back. I ordered a coney dog w/onions no cheese, onion rings and a Reese's shake. My coney dog was covered in cheese, onion ring breading was sweet for some reason and I received a vanilla shake. He ordered a double smash Sonic burger, fries and a Reese's shake. While his order was correct the only thing he liked was the shake. This place definitely lacks personal touch interactions and accuracy of it's orders. Don't waste your time or money!!
• RB

  Robert Butcher

  Apr 21, 2026
  3.0
  I've learned to actually take the burger apart before I leave. No bacon on either of the 2 bacon cheeseburgers I ordered. Fries all seemed like short end pieces. Asked for light ice in the drink, still got over half of it ice. I feel like they do this if you don't tip them well upfront. You're asked about the tip when you pay the bill after you just pulled up and placed your order at a machine. They did make us more burgers after I mentioned it and let us keep the old ones, but I don't want free food or money back. Just get the order right and stop expecting a tip when the only human interaction was an employee taking 10 steps to my car to hand me the bag. Do better, Sonic!
• MF

  Megan Fitz

  Apr 19, 2026
  1.0
  4/5 of the last 5 times I’ve tried to go here, I end up pulling away before my order is even taken due to wait times. Waiting over 15 minutes to even place an order with no one even there is wild.
• AL

  Angela Lanning

  Apr 18, 2026
  1.0
  Never been told that I couldn't order from a restaurant after taking the time out of my day to go to it... But that's what happened here. Even though there were almost no cars in the drive-thru, apparently Doordash is so overwhelmingly busy that they can't serve people who come in.
• RG

  Ryan Gant

  Apr 11, 2026
  1.0
  I genuinely don’t understand how a place can get so close to doing its one job correctly and still completely fumble it in the most absurd way imaginable. I went to Sonic Drive-In with one simple mission: get food for my wife, specifically tater tots. Not a complicated request. Not a niche menu item. Not something seasonal or obscure. Tots. The thing they are arguably MOST known for. And yet—somehow—that was the one thing they couldn’t deliver. Let me walk you through the experience. I pull in, already knowing what I’m ordering. No indecision, no delay, no confusion. I press the button, give a clear, concise order. Everything is going smoothly. I’m thinking, “Great, quick in and out.” Then comes the moment that derails everything: “Sorry, we’re out of tots.” Out. Of. Tots. At Sonic. That’s like going to a pizza place and them being out of dough. Or a coffee shop being out of coffee. It’s not just disappointing—it’s borderline existential. What exactly is happening in that kitchen that the core item is unavailable? Fine. Things happen. Supply issues, maybe. But here’s where it gets worse—there was absolutely zero effort to recover the situation. No apology with sincerity. No “Hey, we can substitute something similar.” No attempt to make it right. Just a flat, emotionless statement like I asked for something unreasonable. Meanwhile, I’m sitting there knowing I now have to go home and tell my wife—the one thing she wanted, the entire reason for the stop, the only request—was not fulfilled. That’s not just an inconvenience. That’s a failure of mission-critical importance. So now I’m left scrambling, either settling for something inferior or making another stop somewhere else, completely defeating the purpose of going there in the first place. Time wasted, expectation ruined, and frustration unnecessarily created. And let’s talk about consistency for a second. If you’re going to run out of something like tots, that tells me there’s either poor inventory management or a complete lack of anticipation for demand. This isn’t a rare item. This is a staple. If anything should never be out, it’s that. To top it off, the overall experience just felt indifferent. No urgency, no care, no sense that this mattered at all. It wasn’t just that they didn’t have tots—it was that they didn’t seem to care that they didn’t have them. End result: I left annoyed, empty-handed (in the way that actually mattered), and questioning why I even chose Sonic in the first place. One star. Not because everything was terrible—but because when it mattered most, they completely dropped the ball on the one thing they absolutely should have had.