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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in North Canton, OH. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2213 East Maple Street for the ultimate SONIC experience!
Customers consistently reported extremely slow service, often waiting 20-45 minutes to place orders or receive food.
Food Quality
Many reviews highlighted poor food quality, including cold items, incorrect orders, and inedible food.
Customer Service
Numerous complaints about rude and unprofessional staff, with several customers feeling ignored or mistreated.
Management Issues
Frequent mentions of poor management and staffing problems, leading to disorganization and a lack of accountability.
Overall Experience
Overall, customers expressed disappointment with their experiences, indicating a decline in quality and service at this location.
KM
Kylie Miller
Feb 24, 2026
1.0
I arrived at the store right at opening time, but the employee didn’t arrive until 10:00 AM. I was hoping to place a quick order before work, but was told I would need to wait about 30 minutes. As someone who works in the food industry, I understand how important it is to open on time. This was frustrating and made me late for my day. I hope they can improve their punctuality
YL
Yahuchanan Lewis
Feb 7, 2026
1.0
As many of you know, these comment sections are powered by google maps. Google is largely driven by AI and when you leave a response to a business it is very probable that AI is responding and not a human, or even the business itself for that matter.
So leave a comment and AI will tell you to contact the business through email or their website, if you have the time. 😒
AP
Allison Pittman
Jan 23, 2026
2.0
Two other cars got their food before us. They forgot about us.
SP
S. P.
Jan 20, 2026
2.0
It took twice as long to get my food ordered thru the app as they said it would. 4pm with only two cars in the lot. The chicken wrap was boring and so was the sugar free cherry lime drink. Not gonna be back
2/20/2026 -my daughter just had the same experience at this location. This place needs a complete overhaul. Lost a Star
RR
Robert r
Jan 19, 2026
1.0
Tator tots cold extremely high salt cone dog soggy mess food was definitely poor tonight drove 45 minutes for it to be tossed in the garbage and go to another restaurant for something fresh and good just horrible management needs to make a change before this place looses a ton of business.