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Brand Certified

Chipotle Mexican Grill

3.7
(673 reviews)

About

Mexican Restaurant
Chipotle Main & Applegrove is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1472 N Main St, North Canton, OH
44720, United States

Hours

Reviews

3.7
673 reviews
5 stars
323
4 stars
117
3 stars
68
2 stars
45
1 star
120

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, burnt meat, and inconsistent portion sizes.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Numerous customers noted that the restaurant was often dirty, with overflowing trash and unclean tables.

Inventory Management

Several reviews mentioned that the location frequently ran out of key ingredients, impacting the ability to fulfill orders.

Mixed Experiences

While some customers praised the food and service, many others expressed disappointment, indicating a lack of consistency in performance.
  • JK
    Joshua Kohl
    3 days ago
    1.0
    I’m a regular Chipotle customer and typically choose this location because it’s convenient and I expect consistency. Today was anything but. During peak hours, the store was completely out of white rice and had no grilled chicken available, two of the most basic and highest volume items on the menu. The quoted wait time was 20+ minutes just to restock core ingredients. Running out of specialty items is understandable. Running out of foundational proteins and rice during a rush reflects poor prep forecasting and inventory management. This isn’t about inconvenience, it’s about operational execution. When customers walk in and can’t order standard menu items, that’s a systems issue, not a supply chain surprise. I hope leadership reviews prep timing, demand forecasting, and line readiness to prevent this from becoming a pattern.
  • AL
    Ashley Lambert
    Feb 19, 2026
    1.0
    The chips were extremely salty, the worst ive ever had, very little meat as well, so disappointed.
  • TT
    Tartle
    Feb 19, 2026
    1.0
    Very rude employees, not welcoming at all, always messy on the counters and floor, food everywhere and not at busy times just shows carelessness I try to avoid this location at all cost
  • KK
    Karma
    Feb 16, 2026
    5.0
    The employees and staffing are very comforting and inviting. Very considerate and know-how to take care of you for a good meal! Much love to all the workers at Chipotle.
  • BW
    Brock Whitman
    Jan 21, 2026
    1.0
    Saltiest bowl I've ever had it's physically hurts to eat. I tried calling in to this location 5 times tonight and had to deal with the dumbest robo receptionist. When I finally got through to the actual store I called 3 more times and the phone rang through.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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