Wendy's

3.7
815 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5711 Youngstown-Warren, Niles, OH
44446, United States

Hours

Reviews

3.7
815 reviews
5 stars
347
4 stars
186
3 stars
96
2 stars
58
1 star
128

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Mixed reviews on food quality; some enjoyed their meals while others received cold or incorrect items.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and dining area.

Drive-Thru Delays

Many customers expressed frustration with slow drive-thru service, often waiting excessively long for their orders.

Employee Behavior

Reports of unprofessional behavior from staff, including smoking in front of the store and being dismissive towards customers.
  • KS
    Kenneth Splitstone
    1 day ago
    1.0
    Ordered 2 meals, both Dave's Triples, meat was dry, bun was dry and old, veggies ice cold. Fries nasty, fryer oil dirty and old. Wasn't given napkins. Worse experience here ever. Never up to standards.
  • DD
    D
    Dec 21, 2025
    5.0
    Excellent Burgers 🍔 & Fries 🍟 !!!!!! A must go !!!!
  • SM
    Sheila Moyer
    Nov 24, 2025
    4.0
    Got a bacon egg cheese croissant potato wedges and a caramel cold brew It was delicious it was hot it tasted good and it was served with a smile the lady that waited on me talked me into the cold brew cause I have never had one I'm glad she talked me into it Great job guys I'll be back 11/24/25 at 10:15 am
  • MB
    Mike B
    Nov 22, 2025
    1.0
    Walked in and had employees smoking weed in front of the store. Order just a biggie bag and waited for 20 minutes just to find out they forgot my food. When I finally got it fries were cold. The bathroom smelled of weed bad
  • SP
    Stephanie Perez
    Oct 12, 2025
    1.0
    The audacity of these people. I make an online order, try to pick it up through the drive thru and was RUDELY told I need to come inside. Get in there and nobody greets me or pays me any attention so I stand there waiting and waiting for somebody to come to the counter. I finally look to the side and see what I believe to be my food sitting there, I go an pick it up off the counter and as I’m turning to leave, miraculously a Wendy’s employee appears and starts clapping and saying “you finally figured it out!” Which means they saw me standing there the entire time. To say I’m livid is an understatement. Luckily I’m not one to cause a scene so I let it slide at the time but the more I think about it, this is unacceptable behavior!!! Do better.

Frequently Asked Questions About Wendy's

Is Niles Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the opening hours for Wendy's drive-thru in Niles, OH?

Wendy's drive-thru in Niles is open daily from 6:00 AM to 1:00 AM.