Wendy's

3.7
807 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5711 Youngstown-Warren, Niles, OH
44446, United States

Hours

Reviews

3.7
807 reviews
5 stars
345
4 stars
184
3 stars
95
2 stars
58
1 star
125

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, particularly during late-night shifts.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders and missing items, leading to customer frustration.

Wait Times

Customers consistently complained about long wait times in the drive-thru and for food orders, often exceeding acceptable limits.

Food Quality

The quality of food varied significantly, with some customers receiving cold or poorly prepared meals, while others praised the freshness.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and bathrooms, indicating a need for better maintenance.
  • SP
    Stephanie Perez
    Oct 12, 2025
    1.0
    The audacity of these people. I make an online order, try to pick it up through the drive thru and was RUDELY told I need to come inside. Get in there and nobody greets me or pays me any attention so I stand there waiting and waiting for somebody to come to the counter. I finally look to the side and see what I believe to be my food sitting there, I go an pick it up off the counter and as I’m turning to leave, miraculously a Wendy’s employee appears and starts clapping and saying “you finally figured it out!” Which means they saw me standing there the entire time. To say I’m livid is an understatement. Luckily I’m not one to cause a scene so I let it slide at the time but the more I think about it, this is unacceptable behavior!!! Do better.
  • QS
    Queen Sligh
    Oct 9, 2025
    1.0
    This with the baconator fry looks like now. come on now! the fries not all the way done. This is sad looking for the almost 4 dollars i paid for this little mess. Very disappointed
  • HH
    Hannah
    Oct 4, 2025
    1.0
    how hard is it to put straws sauce napkins and a spoon in the bag like you guys always mess up every time we go there and it’s always the midnight shift go retrain your employees please
  • LH
    lynda hicks
    Sep 16, 2025
    5.0
    We did lunch. I love the French fries The hamburger was also good.
  • LL
    Lola
    Sep 16, 2025
    1.0
    Went to the drive thru yesterday ( 9-15-25) around 6:00 pm and the lady at the second window was a rude and nasty. Won't go back there just because of the way she treated us. Attention management: get rid of her!!!! She clearly was angry and didn't like giving the drive thru customer their food and drinks.

Frequently Asked Questions About Wendy's

Is Niles Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.