Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Niles, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported frequent issues with incorrect orders and drinks being made wrong.
Customer Service
Service quality varied significantly, with some employees being friendly while others were rude and unhelpful.
Cleanliness
Several reviews mentioned unsanitary conditions in the bathrooms and overall cleanliness issues.
Wait Times
Customers consistently complained about long wait times and poor service efficiency.
Food Quality
Food items were often reported as stale, overcooked, or poorly prepared.
EP
Elizabeth Pulido
3 days ago
1.0
This visit was very disappointing. Several items in our order were made incorrectly, and this isn’t the first or even second time this has happened at this location. I’ve tried to give the benefit of the doubt in the past, but the repeated order mistakes combined with the service made this experience frustrating. One employee appeared to be in training and asking for help, while the other seemed visibly frustrated bc of this, which resulted in snippy service and an uncomfortable atmosphere. Consistency and teamwork are important, and unfortunately this location continues to fall short. I won’t be returning.
LH
Locally Hated
Jan 4, 2026
1.0
Donuts always hard and then I ask for a begal with extra creme cheese and they barley put creme cheese on it and gave no napkins sad excuse of a Dunkin wow.
MD
Melinda DeWolf
Nov 25, 2025
1.0
My order was messed up several times by person who was clearly in training and should not have been left on front counter alone. Another employee helped when they were free but the order was still wrong. The wait for our drinks was long and when giving the incorrect drink, I asked for a refund of the price difference. It was then that I was told there was currently no manager on duty and I could either get a free drink next time or free donut now. I picked the donut now because I likely will not be back. I felt very sorry the experienced crew members who working with a crew of trainees and no manager on duty.
The ladies room walls were covered in feces and when another customer brought it to the attention of the staff she was told by a female employee "The bathrooms were just cleaned at 2pm (it was roughly 4:15pm) and there's only been one person in there who just came in to use the bathroom. We are in no hurry to get to it, it's gross." Overall a very frustrating and off putting experience. I felt bad for 2 employees who clearly knew their jobs well and were being taken advantage of management (coming from a former Dunkin shift manager of 3 years).
DB
Destiny Bell
Oct 25, 2025
1.0
For the last two months every time I come here the wait is at least 10 minutes, my drink is always wrong, and when they pull you forward they forget about you. They have had to remake my drink almost every visit because they made it wrong and today they forgot about me again and then gave me the messed up drink. I would not recommend this Dunkin to anyone because it is never worth the wait or the money. Horrible experience every visit.
KP
Kayla Perkins
Sep 20, 2025
1.0
What kind of Dunkin doesn’t do pup cups?!
My dogs are thoroughly unimpressed with the service here.
What are the operating hours of Dunkin' in Niles, OH?
Dunkin' in Niles, OH is open 24 hours a day, 7 days a week.
Does Dunkin' offer delivery and curbside pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
What types of meals are served at Dunkin' in Niles?
Dunkin' serves breakfast, lunch, and brunch meals.
What are some of Dunkin's specialty items?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Can I order ahead using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location has a drive-thru for convenient service.
Do you accept credit and debit card payments?
Yes, Dunkin' accepts both credit and debit card payments.
What nearby gas stations can I visit along with Dunkin'?
Nearby gas stations include Sunoco, BP, bp America, Niles Marathon, and Marathon Gas, making it convenient to fill up your vehicle before or after your visit to Dunkin'.
Are there any entertainment rental kiosks near Dunkin'?
Yes, Redbox kiosks are nearby where you can rent movies, video games, and more, perfect for grabbing a snack at Dunkin' and then enjoying entertainment at home.
What fitness centers are near Dunkin' for an active lifestyle?
Fitness 330 and Coopers Cycle and Fitness Niles gyms are located near Dunkin', providing options to work out before or after grabbing your favorite coffee or breakfast.