Dunkin'

3.9
678 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Niles, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
58 Youngstown Warren Rd, Niles, OH
44446, United States

Hours

Reviews

3.9
678 reviews
5 stars
345
4 stars
125
3 stars
78
2 stars
32
1 star
98

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and drinks being made wrong.

Customer Service

Service quality varied significantly, with some employees being friendly while others were rude and unhelpful.

Cleanliness

Several reviews mentioned unsanitary conditions in the bathrooms and overall cleanliness issues.

Wait Times

Customers consistently complained about long wait times and poor service efficiency.

Food Quality

Food items were often reported as stale, overcooked, or poorly prepared.
  • EP
    Elizabeth Pulido
    3 days ago
    1.0
    This visit was very disappointing. Several items in our order were made incorrectly, and this isn’t the first or even second time this has happened at this location. I’ve tried to give the benefit of the doubt in the past, but the repeated order mistakes combined with the service made this experience frustrating. One employee appeared to be in training and asking for help, while the other seemed visibly frustrated bc of this, which resulted in snippy service and an uncomfortable atmosphere. Consistency and teamwork are important, and unfortunately this location continues to fall short. I won’t be returning.
  • LH
    Locally Hated
    Jan 4, 2026
    1.0
    Donuts always hard and then I ask for a begal with extra creme cheese and they barley put creme cheese on it and gave no napkins sad excuse of a Dunkin wow.
  • MD
    Melinda DeWolf
    Nov 25, 2025
    1.0
    My order was messed up several times by person who was clearly in training and should not have been left on front counter alone. Another employee helped when they were free but the order was still wrong. The wait for our drinks was long and when giving the incorrect drink, I asked for a refund of the price difference. It was then that I was told there was currently no manager on duty and I could either get a free drink next time or free donut now. I picked the donut now because I likely will not be back. I felt very sorry the experienced crew members who working with a crew of trainees and no manager on duty. The ladies room walls were covered in feces and when another customer brought it to the attention of the staff she was told by a female employee "The bathrooms were just cleaned at 2pm (it was roughly 4:15pm) and there's only been one person in there who just came in to use the bathroom. We are in no hurry to get to it, it's gross." Overall a very frustrating and off putting experience. I felt bad for 2 employees who clearly knew their jobs well and were being taken advantage of management (coming from a former Dunkin shift manager of 3 years).
  • DB
    Destiny Bell
    Oct 25, 2025
    1.0
    For the last two months every time I come here the wait is at least 10 minutes, my drink is always wrong, and when they pull you forward they forget about you. They have had to remake my drink almost every visit because they made it wrong and today they forgot about me again and then gave me the messed up drink. I would not recommend this Dunkin to anyone because it is never worth the wait or the money. Horrible experience every visit.
  • KP
    Kayla Perkins
    Sep 20, 2025
    1.0
    What kind of Dunkin doesn’t do pup cups?! My dogs are thoroughly unimpressed with the service here.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Niles, OH?

Dunkin' in Niles, OH is open 24 hours a day, 7 days a week.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.