Dave & Buster's Niles, OH

Reviews

• AA

  Andrea

  1 day ago
  3.0
  Went around 8pm, this place compared to a few other ones ive been is SMALL. I got turned around soo much, no signs saying which way is bar or restrooms. We wanted drinks got them the 1st time no problem went to get a refill mind 4 bartenders walked passed us for 10min, just saying oh 1 minute, I just wanted another drink. If there was more room it would be nicer I dont like standing soo close to people idk being all up in their business 😕
• MA

  Madison Arfons

  Mar 8, 2026
  3.0
  I’m giving 3 stars because of the Party Planning. It is however in no reflection of our server, Shianne or our event host Alyssa or the rest of the store staff who were FANTASTIC!! This is the 2nd year in a row that the party planning part of Dave and Busters has screwed up our birthday reservations. 1st year they double booked us, this year they offered us upgrades to apologize for our past experience and come back. We had a set reservation on the 8th and was mistaken for the 28th which wasn’t caught until the morning of the 8th! In panic mode I called the store who told us they would do everything they could do to save us a semi private area. I then received a call from Christine who was a doll and reassured us that our packages would still be honored. Alyssa our host did a great job in being familiar with our situation and discounting what she was able to, which I am greatful for! I’m still not 100% happy but the on site staff did what they could and they were wonderful. We won’t be back but the staff was wonderful.
• BA

  Braden Adams

  Mar 8, 2026
  5.0
  Abigail was the best server at Dave & Buster’s because she consistently went above and beyond to make sure every guest had a great experience. From the moment she greeted a table, she was friendly, energetic, and genuinely interested in making people feel welcome. She had a great ability to read the table and anticipate what customers needed before they even had to ask, whether it was drink refills, extra napkins, or recommendations from the menu. Even during the busiest times, Abigail stayed calm, organized, and positive. While other servers might get overwhelmed, she handled multiple tables smoothly and made sure no one felt ignored. She also had a great sense of humor and knew how to joke with guests in a way that made the experience more fun and memorable. Another thing that set Abigail apart was how much she cared about doing her job well. She paid attention to the small details that made a big difference, like checking in at the right times and making sure orders were correct. Because of her great attitude and strong work ethic, customers often asked to sit in her section when they came back. Her combination of great service and personality made her the best server at Dave & Buster’s.
• RB

  rori bar

  Mar 7, 2026
  1.0
  Sadly to say never gonna be there again, we went as big crew 10 people for dinner tonight. Sitting on table no menus for 15 minutes till one of us ask about menus, then waitress came after we asked about her and we been waiting for 30 min. Forever to get the food, decent quality. Charged Service CHG that we didn't know about until we requested our receipts, not even a compensation of our time or money, what a shame!!!! I attached one of my friends receipt in the picture, just ridiculous. DON'T GO THERE, SAVE YOUR TIME AND MONEY !!!
• TR

  Tashawna Rodgers

  Feb 25, 2026
  2.0
  I will not be returning to this location for dining. Unfortunately, my experience was extremely disappointing. Although it was an early Tuesday evening, I was surprised by the number of menu items that were unavailable. I initially ordered the Bistro Steak & Shrimp Alfredo Linguine and was informed that the steak was frozen. I asked whether I could substitute double shrimp, and after checking with the kitchen, our server returned to let me know there was no Alfredo sauce available at all. The absence of both steak and Alfredo eliminated a significant portion of the menu offerings. After spending additional time reviewing alternatives, I ordered the Philly Cheesesteak, confirming that steak was available since it appeared appetizing in the menu photo. What I received was a dry, flat, and unrecognizable piece of meat that did not resemble the advertised image. We also ordered the Fish and Shrimp Basket; however, the shrimp was missing when the dish arrived and was only brought out midway through the meal. The only item removed from our bill was the shrimp portion that was initially forgotten. While our server was courteous and did her best to assist, the overall dining experience fell well below expectations. Additionally, the happy hour beverages lacked flavor and appeared to contain little to no alcohol. The only item that met expectations was the Spinach Dip. Given the price point and the quality of food and service received, I found the experience to be poor value. As a result, this location will no longer be a consideration for future outings.

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