Dairy Queen Grill & Chill

Reviews

• SG

  Serenity Gehr

  Feb 21, 2026
  1.0
  Ordered 8 ice cream cupcakes and the first one I ate had no cookies and the entire center had no chocolate sauce in it either with just a minimal amount around the rim of the outside of the cupcake. I called and spoke to the manager and was told I could return the cupcakes for a refund. That’s wonderful are they going to resell them? I wasted my time, gas and effort to go there and the only resolution was to bring them all back for a refund. How about replacing the ones they screwed up with new ones properly made instead? I will make sure to go to the Howland location from now on because the Mines Rd location in Niles has poor customer service and has messed my food up in the past as well.
• NP

  Nancy Pringle

  Dec 28, 2025
  1.0
  When the restaurant is open until 9, you expect to be able to order food at 8:30. Instead, we were told they weren't serving food and everything looked like it was shut down.
• BB

  B

  Dec 23, 2025
  1.0
  cut down the stupid shrubbery that you have at the exit of your drive-thru you cannot see to get out into traffic
• LH

  L Holcomb

  Dec 18, 2025
  3.0
  Food is good and usually pretty quick. The red head who dies the drive through is not the friendliest and tries to cut you short when you order..
• CJ

  Chris Jones

  Dec 17, 2025
  1.0
  Jacala M definitely needs some more training on customer service and coaching on how to handle pressure better without snapping and getting smart with a customer. Waited over 10 minutes in the drive thru while just being stared out. To follow up the order was wrong and she insisted I pay .99 for a mistake she made. Manager was very helpful though and remade my order. Jacala had the smart remark to say "I handed you your receipt." With the implication that I could not read. Thank you for a memorable experience.

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