Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
538 reviews
5 stars
261
4 stars
116
3 stars
61
2 stars
31
1 star
69
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Service Speed
Customers frequently mentioned slow service, particularly in the drive-thru, with long wait times being a common complaint.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold or improperly prepared items, affecting overall satisfaction.
Customer Service
Feedback on staff interactions was mixed; while some praised friendly employees, others reported rude service and poor management.
Cleanliness Concerns
Several reviews highlighted unsanitary conditions, particularly in food preparation areas, which raised health concerns among customers.
- EMEstacia MartzNov 15, 20251.0How hard is it to just make a regular double cheeseburger and he even asked me 3 times what I wanted and STILL got my order wrong
- JMJalaina MOct 3, 20251.0The staff was nice and friendly whom I came across through the drive thru window. However I got to my destination and my fries were not all the way cooked some were still very cold. My rate for the store was due to the fact I called the store and informed them I’m about a 30min drive away from their area and she stated that I have to bring the fries back for them to replace them before closing. There is no way that is possible. Didn’t offer to take my name or anything I could have got them another time I was out that way or something. I didn’t even finish the meal because I was disgusted that it all might have not been cooked through because I ordered chicken strips and fries.
- AVAlycia VaughnAug 27, 20251.0I ordered a royal New York cheesecake and the blizzard came with NO CHEESECAKE CHUNKS!! The person I was with asked for a swirl chocolate dipped cone and it came with only chocolate and NOT swirled. The lobby closes so soon and the line was so long I couldn’t go back in to have my order fixed.
- JHJessica The Housewife HistorianAug 21, 20251.0I purchased a mocha moolatte for Almost $5.00 - and literally it had no flavor & you can see in the photo that it’s clearly white …. And that mocha flavor was very minimal. I was so annoyed that i actually parked and went in. From there I was charged another 99 cents bc they are only instructed to use a half a pump. Instead of remaking my coffee and adding the additional Flavor I purchased, she gave me some chocolate syrup in a to go cup. Very very disappointed and won’t be returning to this dairy queen
- EMella martinezAug 10, 20251.0waited forever to get our order taken, asked for a cup of chocolate ice and instead of saying they didn’t have chocolate ice cream they just gave me vanilla. worst dairy queen i’ve been to. employees are super rude
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats can I find at Dairy Queen Grill & Chill in Niles, OH?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and more at Dairy Queen Grill & Chill in Niles, OH.
What are the operating hours for Dairy Queen Grill & Chill in Niles?
Dairy Queen Grill & Chill in Niles is open daily from 10:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill in Niles open on major holidays?
The Niles location is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Does this Dairy Queen location offer amenities for families with children?
Yes, the location offers booster seats, high chairs, is family-friendly and good for kids, as well as wheelchair accessibility and restrooms.
Can I order food online or via a mobile app from Dairy Queen Grill & Chill in Niles?
Yes, you can order pickup online via their order website, and you can also download the Dairy Queen app for exclusive deals and mobile ordering & rewards.
What accessibility options are available at Dairy Queen Grill & Chill in Niles?
The restaurant is wheelchair accessible, has restrooms, and offers outdoor seating and free WiFi.
Is there a drive-thru available at the Dairy Queen Grill & Chill in Niles?
Yes, this location features a drive-thru for convenient ordering and pickup.
What other food options are nearby Dairy Queen in Niles, OH?
Nearby food options include Wendy's for fast food burgers, O'Charley's American steakhouse, Eastern Buffet for Chinese cuisine, Red Lobster specializing in seafood, and Panera Bread as a cafe and bakery.
Where can I find additional frozen dessert options near Dairy Queen Grill & Chill in Niles?
Nearby frozen dessert shops include Froyo and Menchies Frozen Yogurt, offering more frozen yogurt and dessert choices in the area.
What other retail and service stores are located near Dairy Queen Grill & Chill in Niles?
Nearby stores include Dick's Sporting Goods for outdoor gear, Best Buy for electronics, PetSmart for pet supplies, and Verizon and T-Mobile for mobile phones and telecommunications.