Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.0
495 reviews
5 stars
262
4 stars
96
3 stars
62
2 stars
23
1 star
52
What are people saying?
AI-generated from recent customer reviews
Order Issues
Multiple customers reported problems with their orders, including being charged incorrectly, receiving the wrong items, and missing food.
Service Speed
Many reviews highlighted slow service, particularly in the drive-thru, with long wait times reported even when few cars were ahead.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold items, incorrect preparation, and insufficient toppings.
Staff Attitude
While some reviews praised the staff for being friendly, others noted poor attitudes and lack of urgency, impacting the overall customer experience.
Management Response
Customers criticized the management for inadequate responses to complaints and issues, leading to frustration and a lack of resolution.
- EDErin DaleyOct 15, 20251.0Used app they took money twice and said they didn't get my order even thought I had my receipt and showed 8tt came out of .y account twice. Called corporate they said owners would call make jt right they have mot. They said the money would come back k to my account it has not. This.is stealing. Made the poor worker tell me this happens lot and they cany do anything So they steal and dont fox it. Dont order from here they ate bad buisness owners. I will continue lecing review until they return and fix my money I lost from this amd the fact kids didn't get their food.
- EFErin FitzlerOct 14, 20251.0Went to drive thru to pick up order I placed online. They proceeded to tell me they didnt have my order and even with my receipt they refused to give me my food. Along further Investigations they charged me twice Then told mw they had no control and that I had to call corporate. Called corporate they said it could take daya to refund their mistake. Promised the owner would teach out and make sure I got food being they stole the reat of the money I had in that account till pay day. Nothing. They responded to the complaint on reviews but made no effort to fix or make right them stealing strait out. So until I get my money back I will be repeating this review. Stealing is not ok. Trying to not fix is worse. Makong your employees have to tell customers your stealing and it happens all the time is gross. I literally was a customer who visited a couple times if not more a week it was not like I didnt not know every worker and had receipt and showed I was charged twice.
- EFErin FitzlerOct 13, 20251.0Stole my money. I had my receipt. Showed my order they said it wasnt on their screen. Showed money was taken out of my account not once but twice and she said I had to call corporate. Theft. Then said it was my problem they stole even though the receipt was in my hand. Said I wasn't the only one it has happened to. Dont go to a place that will take your money kepp their food and then say they to it to others too.
- MPMike PaulusSep 13, 20251.0Did a mobile order. App said it was ready, went in and waited over 5 minutes to get the order. Fries were cold and so salty we threw them away. My burger had so much mustard on it I had to scrape it off just to try and eat it. Food here is not very good anymore.
- OIOily IntrovertAug 29, 20255.0I was apprehensive about coming back to the restaurant when it got the facelift, because I do not like change. But I have to say, they’ve done a fantastic job with the store. The employees are polite and quick with service. The only thing I wish was better were the prices, but they’ve been like that since 2020.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Niles offer?
Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, classic burgers, fries, and other fast-food items.
Where is Dairy Queen Grill & Chill located?
It is located at 148 E State St, Niles, OH 44446-5047, United States.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:00 AM to 9:00 PM, but it is closed on major holidays such as Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, this location offers a drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for children and wheelchair users?
Yes, the location is family-friendly, welcomes children, has high chairs available, and is wheelchair accessible.
Can I order from Dairy Queen Grill & Chill online?
Yes, you can order online for pickup via their website at https://www.dairyqueen.com/en-us/order/pickup/n/17719/
Are there any special promotions or apps available for Dairy Queen Grill & Chill customers?
Yes, customers can download the Dairy Queen app for exclusive deals and mobile ordering rewards.
What are some nearby places I can visit before or after dining at Dairy Queen Grill & Chill?
Nearby you can visit the McKinley Historical Museum for local history, enjoy cycling at Niles Millcreek Metroparks Bike Trail, or relax at Cadence Coffeehouse & Creperie.
If I'm visiting Dairy Queen Grill & Chill and need dental services nearby, where should I go?
You can visit Domenic DiNello DMD, a nearby dentist located in Niles for your dental and family health needs.
Are there any local pubs near Dairy Queen Grill & Chill where I can go after my meal?
Yes, Sons Of Italy and Niles Sons Of Italy Downtown are nearby pubs where you can enjoy drinks and socializing after visiting Dairy Queen.