Wendy's

3.7
1177 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
10 S.Second St, Newark, OH
43055, United States

Hours

Reviews

3.7
1,177 reviews
5 stars
473
4 stars
266
3 stars
197
2 stars
98
1 star
143

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, leading to frustration.

Service Speed

Customers experienced long wait times, particularly in the drive-thru, with some waiting over 20 minutes.

Food Quality

Several reviews mentioned cold, stale, or poorly prepared food, including complaints about dry burgers and cold fries.

Cleanliness

The restaurant was often described as dirty, with unclean tables and restrooms, contributing to a negative dining experience.

Customer Service

Service was inconsistent, with reports of rude staff and lack of attention to customers, although some praised individual employees.
  • CT
    Casey Tucker
    Oct 24, 2025
    1.0
    Not exactly sure why I keep getting food from here. Worst food I have ever had and 85% of the time its wrong. Tonight, ordered on Door Dash, everything was wrong and was so cold I had to re heat in my microwave. Amd my dasher did not have multi dashes .. besides my nuggets and never got my drink with my combo. Managment can and ahould do better with this location
  • MJ
    Michael E Jones
    Oct 14, 2025
    5.0
    Quick service at the drive thru.
  • AV
    Amber Ventura
    Oct 5, 2025
    1.0
    Last night's visit provided insight into the establishment's operations. The manager on duty faced difficulties in covering the front counter during a colleague's break, resulting in my order being repeated five times and still incorrect. The remaining staff, excluding the individual on break, appeared uncertain, possibly due to the influence of unauthorized substances, hindering their ability to cope. The manager's pacing and self-conversation, evoking the image of an over-stimulated individual, suggested difficulties in performing fundamental tasks or recalling straightforward procedures, such as clearing orders from the screen or distinguishing between cleaning chemicals. The environment was further compromised by the simultaneous playback of music from multiple devices. I would advise against allowing minors to work in this setting.
  • AG
    austin geiger
    Aug 7, 2025
    1.0
    horrible place they repeat your order back to you and still somehow manage to get it wrong
  • BE
    B Eli
    Aug 2, 2025
    1.0
    Godawful

Frequently Asked Questions About Wendy's

Is Downtown Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.