Wendy's

3.6
1023 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1415 N.21st St, Newark, OH
43055, United States

Hours

Reviews

3.6
1,023 reviews
5 stars
372
4 stars
240
3 stars
176
2 stars
63
1 star
172

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported receiving incorrect orders or missing items, leading to frustration.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unprofessional management.

Food Quality

Customers frequently mentioned issues with food quality, such as cold or improperly prepared items.

Cleanliness

The restaurant was often described as dirty, with unclean tables and food prep areas.

Service Speed

Several reviews noted slow service times, with long waits in both drive-thru and in-store.
  • NB
    noah barrick
    3 days ago
    1.0
    Revived the wrong items in my order again.
  • C4
    C.J. Tilley (CJz 4x4)
    Dec 30, 2025
    1.0
    This Wendy's should just close the doors for 6 months & reorganize. The food service is always a risk as to getting what you actually order or if the food is burnt, old, missing pieces. I have waited in line for 30 mins at times due to lack of effort. I will be avoiding this location from now on.
  • SH
    Stephen Hunt
    Dec 26, 2025
    5.0
    Fast and fresh on the go.
  • AY
    Andy Yarian
    Dec 18, 2025
    1.0
    Unfortunately since the new manager took over A few months ago this place Has taking a drastic turn for the worst . She clearly does not want to work. There is exceptionally rude and has no respect for anybody’s time. I have been visiting this Wendy’s for years as a routine stop on my way to work. Today was the last straw after apparently what was a friend of hers pulled in and proceeded to talk to her through the drive-through window for almost 15 minutes while I sat waiting for my food that was already ordered! Needless to say I drove off without picking up my food and will not be stopping at this Wendy’s anytime in the near future. So it’s a shame that what was once a smooth ran establishment is being mismanaged into the ground.
  • AB
    Ashley Brumbley
    Dec 5, 2025
    1.0
    About 90% of the time the employees at this Wendy's have a terrible attitude and poor customer service, to this point my 6 year old in the car at the drive thru ask “what is wrong with them, they seem mad?” It’s awful that a child can notice rudeness... We ordered a Dave’s double and paid for that but received a Dave’s single. We also ordered a cookie and was told there wasn’t any cookies left (which is understandable it’s late at night) when asked if we will still be paying for something we won’t be receiving we were meant with blank stares and “I guess”. Honestly feels like a sketch comedy on how bad can we be at our job 😂

Frequently Asked Questions About Wendy's

Is 21st Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 1415 N.21st St in Newark, OH currently open?

Yes, Wendy's at 1415 N.21st St in Newark, OH is open daily from 6:30 AM to 11:59 PM.