CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread New Springfield is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported slow service, order mistakes, and rude staff interactions.
Food Quality
Mixed reviews on food quality; some enjoyed the meals while others found them overpriced or poorly prepared.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with the dining area and food handling practices.
Pricing Concerns
Many customers felt the prices were too high for the portion sizes and quality of food.
Positive Experiences
Despite the negatives, some customers praised the friendly staff and good food, highlighting positive experiences.
KG
kendra grimaldi
Dec 23, 2025
5.0
Great 👍
MH
Mister Horse
Nov 29, 2025
3.0
Had to wait 20 minutes for an order. They need to hire in more help.
AR
Adam R
Oct 5, 2025
1.0
Messed up 3 parts of our order.
JD
John Doe
Aug 17, 2025
1.0
There should be a disclaimer that says that chicken noodle soup consists of 90% carrots, 5% onion, 4% noodle and 1% chicken.. the 1 chicken sliver AND the individual noodles (which only had 4 of) were smaller than my pinky AND I even asked the cashier what was in it and she said “just chicken and noodle”
With such lousy service, I just threw it out and left
AK
Arthur Kaszuba
Feb 2, 2020
5.0
Courteous staff. They have kiosks you can order from which makes things convenient and easy. My meal was amazing. I had a steak sandwich and baja mac and cheese.