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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread New Springfield is here with warmth and welcome. Panera Bread. Food as it should be.
Multiple customers reported issues with incorrect orders, including missing items and wrong food preparation.
Service Quality
Feedback varied significantly, with some praising friendly and efficient service, while others noted rudeness and unprofessional behavior from staff.
Food Quality
While many enjoyed the food, there were complaints about the freshness and preparation, with some items described as stale or poorly made.
Pricing Concerns
Several reviews mentioned high prices relative to portion sizes and quality, leading to dissatisfaction among customers.
Cleanliness Issues
Customers expressed concerns about cleanliness, particularly in dining areas and food handling practices.
AR
Adam R
Oct 5, 2025
1.0
Messed up 3 parts of our order.
JD
John Doe
Aug 17, 2025
1.0
There should be a disclaimer that says that chicken noodle soup consists of 90% carrots, 5% onion, 4% noodle and 1% chicken.. the 1 chicken sliver AND the individual noodles (which only had 4 of) were smaller than my pinky AND I even asked the cashier what was in it and she said “just chicken and noodle”
With such lousy service, I just threw it out and left
VV
Voulez
Jul 7, 2025
5.0
I had a great experience at Panera Bread! The food was prepared really well and came out very quickly. The server was so nice and helpful. We accidentally ordered potato crisps instead of bread rolls as our side, and when I asked if it was too late to switch, he said it was—but told us we could keep the crisps and still gave us the bread rolls anyway. That kind of kindness and excellent service makes all the difference. Highly recommend!