Dairy Queen Grill & Chill

3.7
735 reviews
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Business Details

235 N Broadway St, New Philadelphia, OH
44663-2625, United States
(330) 364-2220
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
235 N Broadway St, New Philadelphia, OH
44663-2625, United States

Hours

Reviews

3.7
735 reviews
5 stars
299
4 stars
155
3 stars
121
2 stars
50
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and poor service, particularly in the drive-thru, with many expressing frustration over slow and rude staff.

Food Quality

While some customers enjoyed the food, there were numerous complaints about incorrect orders, cold or stale items, and inconsistent preparation of menu items.

Cleanliness

Multiple reviews highlighted unsanitary conditions, particularly in restrooms, and a general need for better cleanliness in the establishment.

Customer Service

There were mixed reviews on customer service, with some praising friendly staff while others reported rude behavior and lack of assistance from management.

Pricing Concerns

Several customers felt that prices were too high for the quality and portion sizes of the food offered.
  • TB
    Troy Baker
    Nov 4, 2025
    5.0
    Dairy Queen Grill And Chill has one of the best foods and ice cream around and one of the oldest as well 85 years of being in business assosiatted with their ice cream the most and I'll agree as well best ice cream in the world so far . I've tried a lot of ice cream in my time and I've never had a brand that has beaten Dairy Queens ice cream . So if your here in Philly or just stopping by make sure you stop at Dairy Queen here in New Philadelphia Ohio 44663 . Oh and I can't forget about the owners and their employes . They have top notch when it comes to customer service as well as respectful employees. I like to see people also look at stocks and bonds with Dairy Queen 85 years of business its worth looking at . God bless you all and thank you for serving New Philadelphia Ohio as a business it helps our city grow .
  • KA
    Kody Ames
    Sep 25, 2025
    5.0
    The Dairy Queen on North Broadway Street is very good
  • MC
    McKenzie Crockett
    Sep 19, 2025
    3.0
    Good ice cream but feels kinda nasty on the inside. We didn’t love the service either.
  • LL
    Lee Lamp
    Sep 16, 2025
    4.0
    It's ok, nothing special
  • DR
    D. R.
    Aug 12, 2025
    1.0
    I walked in the women's restroom and it was flooded with everything you can imagine coming from the toilet. I told the workers and they laughed about it. I talked to the manager and I've been waiting a month now for the owner to call me back. I went home threw my shoes away, Nike slides, and washed my feet then used rubbing alcohol on them. The owner is worthless to me and doesn't care about the customer. I will never go back! I don't suggest anyone else go either. The Dairy Queen in Bolivar is much nicer and more friendly associates.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, classic burgers, fries, Blizzard® treats, chicken strip baskets, and Grillburgers®.

What are the operating hours of Dairy Queen Grill & Chill?

The restaurant is open daily from 10:00 AM to 10:00 PM.