Dairy Queen Grill & Chill

3.7
739 reviews
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Business Details

235 N Broadway St, New Philadelphia, OH
44663-2625, United States
(330) 364-2220
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
235 N Broadway St, New Philadelphia, OH
44663-2625, United States

Hours

Reviews

3.7
739 reviews
5 stars
302
4 stars
156
3 stars
120
2 stars
51
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and poor service, particularly in the drive-thru, with many expressing frustration over slow and rude staff.

Food Quality

While some customers enjoyed the food, there were numerous complaints about incorrect orders, cold or poorly prepared items, and inconsistent portion sizes.

Cleanliness

Several reviews highlighted unsanitary conditions, particularly in restrooms, and a general need for better cleanliness in the establishment.

Customer Service

Mixed feedback on customer service; some praised friendly staff, while others reported rude interactions and unhelpful management.
  • BH
    Bruce Horton
    Dec 20, 2025
    1.0
    I went today to buy 80 dollars worth of gift cards. I was denied service because I was paying with cash. Im not sure what this world has come to that we dont except cash. My bank gives me the bills but being told to go to speedway to get change for a bill from my bank makes me very upset! I would not recommend anyplace any moore that does not except cash they have markers and machines so I guess wendys wins this one atleast they except cash rant over ! Don't waste your time comeing here !!!!
  • AH
    Adrianne Hodkinson
    Dec 9, 2025
    2.0
    I was disappointed when I ask for 4 scoops of cheesecake pieces added to my blizzard and I only had 1 cheesecake piece in the whole blizzard. Why charge extra when you won’t put what the customer asks for in the blizzard?
  • KB
    Keith Bowling
    Nov 27, 2025
    2.0
    The food was ok. Cashier grumbled about the coupon we used.
  • TB
    Troy Baker
    Nov 4, 2025
    5.0
    Dairy Queen Grill And Chill has one of the best foods and ice cream around and one of the oldest as well 85 years of being in business assosiatted with their ice cream the most and I'll agree as well best ice cream in the world so far . I've tried a lot of ice cream in my time and I've never had a brand that has beaten Dairy Queens ice cream . So if your here in Philly or just stopping by make sure you stop at Dairy Queen here in New Philadelphia Ohio 44663 . Oh and I can't forget about the owners and their employes . They have top notch when it comes to customer service as well as respectful employees. I like to see people also look at stocks and bonds with Dairy Queen 85 years of business its worth looking at . God bless you all and thank you for serving New Philadelphia Ohio as a business it helps our city grow .
  • KA
    Kody Ames
    Sep 25, 2025
    5.0
    The Dairy Queen on North Broadway Street is very good
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, classic burgers, fries, Blizzard® treats, chicken strip baskets, and Grillburgers®.

What are the operating hours of Dairy Queen Grill & Chill?

The restaurant is open daily from 10:00 AM to 10:00 PM.