Business Details
About
Mexican Restaurant
Chipotle New Philadelphia is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
783 reviews
5 stars
330
4 stars
142
3 stars
67
2 stars
58
1 star
186
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is frequently reported as dirty, with overflowing trash cans and unclean tables.
Service Speed
Customers consistently mention long wait times and understaffing, leading to slow service.
Portion Sizes
Many reviews highlight small portion sizes, often not matching the price paid.
Food Quality
There are numerous complaints about food quality, including burnt items and missing ingredients.
Staff Attitude
Several customers noted negative attitudes from staff, impacting their overall experience.
- CRcarol rubis3 days ago2.0So disappointing. I ordered a chicken burito. The rice wasn't totally cooked. The guacamole had too much onion. The chicken was dry from setting out too long. The young man was very polite otherwise I would have given you 1 star. The price was high for what I got.
- JFJay Fales4 days ago1.0Waited in line for 20min with one person in front of me. Order queso and chips on top of my order. The chips were soggy. Trash was over filled. Would not recommend.
- BBB Boop6 days ago1.0I really love chipotle in general but this location is really bad /: The staff aren’t very friendly.. they’re almost always out of something. And the portions are so small.. I always have to pay for extra chicken because they put barely any. I paid about $15 for a burrito last night. The rice was crunchy like it was old. And they were of course out of corn salsa. Way overpriced for what you get at this location. It’s even worse if you do mobile orders.
- BTBrian TurnerDec 29, 20251.0The place was nasty!!!! Tablets wasn't cleaned the floor was terrible the cook line was really bad had to wate 20 minutes so thay could clean the front line not happy!!!!
- DDDylanDec 15, 20252.0I’m genuinely disappointed, I really love chipotle and this location is always a go to, but it’s always a constant let down. My bowl portions are disappointing and there employees have almost no rhythm although they have been there for a while. There were no forks stocked so I couldn’t even eat… it appears that they are understaffed and need to learn how to be more efficient, employees were just standing there while one was struggling trying to do everything. I hate to be negative but this location needs to do better.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill in New Philadelphia?
The Chipotle Mexican Grill in New Philadelphia is located at 135 Bluebell Dr SW, New Philadelphia, OH 44663.
What are the opening hours of Chipotle Mexican Grill New Philadelphia?
Chipotle Mexican Grill New Philadelphia is open daily from 10:45 AM to 11:00 PM.
Does Chipotle New Philadelphia offer pickup and delivery services?
Yes, Chipotle New Philadelphia offers both in-store pickup and delivery services for your convenience.
Can I order Chipotle New Philadelphia online through an app?
Yes, you can order online via the Chipotle app available on the App Store or through the quick link https://chipotle.app.link/Carne-Apple.
What kind of food does Chipotle Mexican Grill in New Philadelphia serve?
Chipotle offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Is Chipotle New Philadelphia welcoming to LGBTQ customers?
Yes, Chipotle New Philadelphia is welcoming to LGBTQ customers, reflecting its inclusive environment.
Are there any hotels near Chipotle Mexican Grill New Philadelphia for visitors?
Yes, nearby hotels include Holiday Inn Express, Travelodge, Motel 6, Best Western Dutch Valley Inn, Knights Inn, OYO USA, and Holiday Inn Express & Suites New Philadelphia.
What nearby dining options are around Chipotle Mexican Grill New Philadelphia?
Nearby dining options include Jersey Mike's Subs, Starbucks, Denny's, El San Jose, and Crave Hot Dogs & BBQ for a variety of meal choices.
Are there mobile phone stores near Chipotle New Philadelphia?
Yes, nearby mobile phone stores include T-Mobile, Verizon Wireless, Verizon Authorized Retailer – Cellular Sales, Cellular Sales, and Verizon.
How can nearby places enhance a visit to Chipotle Mexican Grill New Philadelphia?
You can easily combine a visit to Chipotle with nearby stops like picking up groceries at Walmart Grocery Pickup and Bakery, grabbing coffee at Starbucks, or staying overnight at nearby hotels like Holiday Inn Express, making for a convenient and enjoyable experience.