Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle New Philadelphia is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.5
795 reviews
5 stars
333
4 stars
143
3 stars
67
2 stars
60
1 star
192
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted the restaurant's unsanitary conditions, including dirty tables, overflowing trash, and messy food prep areas.
Service Speed
Customers frequently reported long wait times and slow service, often due to understaffing and inefficient order handling.
Food Quality
Many reviews mentioned issues with food quality, including undercooked rice, burnt chicken, and incorrect orders, leading to dissatisfaction.
Portion Sizes
Several customers expressed frustration over small portion sizes, feeling that they did not receive value for the price paid.
Staff Attitude
Feedback indicated a lack of friendliness and professionalism among staff, with some customers noting rude behavior and negative attitudes.
JH
Jeffery Hicks
Feb 17, 2026
2.0
Not the quality level you expect from a chipotle. Maybe understaffed, maybe a training issue? Either way, for prep area dad s complete mess, food was not prepared very well and tables were not cleaned.
JS
Jon Smith
Feb 17, 2026
2.0
I need to preface this review by saying that none of this is the individual workers’ fault, but clearly management’s fault.
It was by far the slowest chipotle I’ve ever been to. There was a long line at lunch and they were making everyone’s order 1 at a time. This wasn’t due to lack of staff, as there were about 3 people making the orders for the pick-up line. Had they evened that out, and had two (or even 3) people working the in-person line, it would have been a better experience for those in store. There was only 3 people ahead of us and it took about 20-25 minutes to get our food.
KH
Katora Hayes
Feb 7, 2026
1.0
Waited in line for 45 minutes to get up there and they were out of chicken and white rice. Place was dirty, dirty tables and trash overflowing. The guy handling the register was cashing people out and then handling other peoples food without changing his gloves. Over all very unsatisfied, will not be visiting this chipotle again.
JS
Jeremiah Swinderman
Feb 2, 2026
1.0
Place is great when they wanna be, other than that it’s the worst chipotle I’ve ever been too. Also, they get you let a 1/4 of a portion
SW
Stacy Wright
Jan 18, 2026
1.0
Stopped to eat, love Chipotles, but this one was so dirty, we couldn't even stay to eat. The trash behind the cooks was all over the floor and the counter they fixed the food on was grimey like it hadn't been washed in days. When I laughed and said to young men behind the counter "I think it's time to empty the trash, guys". One of them said "yeah, it's been a busy week". 🤯
This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: