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Arby's

4.0
(631 reviews)
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Business Details

1444 4th St Nw, New Philadelphia, OH
44663, United States
(330) 343-8408
http://www.arbys.com/locations/us/oh/new-philadelphia/1444-4th-st-nw/store-6586
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1444 4th St Nw, New Philadelphia, OH
44663, United States

Hours

Reviews

4.0
631 reviews
5 stars
304
4 stars
163
3 stars
82
2 stars
30
1 star
52

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service and order inaccuracies, with some experiencing rude staff and long wait times.

Food Quality

While some customers enjoyed the food, there were numerous complaints about incorrect orders, overcooked items, and unsatisfactory meal preparation.

Management Concerns

Several reviews highlighted poor management practices, including lack of responsiveness to customer complaints and inadequate staff training.

Positive Experiences

Despite the issues, many customers praised specific employees for their friendly service and noted that the food could be good when prepared correctly.
  • KL
    Kevin Lozier
    Feb 22, 2026
    1.0
    I went through the drive-through and at the lane I was in the man told me to please wait a moment. He took care of the person that pulled in after me in the line next to me and then when he was finished, he proceeded to tell me that my lane was closed and I would need to re-enter and go in the other lane. Needless to say, I went to the restaurant next-door, which was Wendy’s. The lane should have been clearly marked and why did I have to wait for the person in the other lane when all he told me was the lane was closed. I don’t plan on returning anytime soon.
  • BG
    Brandon Garrett
    Feb 21, 2026
    1.0
    Good food but terrible service! Have waited over 20 minutes on my order on multiple occasions
  • JR
    Joe R
    Dec 28, 2025
    1.0
    Not sure what’s wrong with this specific location, but they slice their roast beef, SUPER thick—to the point of it being ridiculous. The other Arby’s locations slice their roast beef properly, in a thin cut manner.
  • NR
    Nicole Robinson
    Dec 1, 2025
    1.0
    This place is very slow and not very good
  • EK
    Emma Knight
    Nov 19, 2025
    5.0
    New general manager Jenn quillin is absolutely amazing and has everything in order there. Food and customer service was outstanding!!
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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