Arby's

3.5
459 reviews
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Business Details

1297 W High Ave, New Philadelphia, OH
44663, United States
(234) 801-2049
http://www.arbys.com/locations/us/oh/new-philadelphia/1297-w-high-ave/store-8810
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1297 W High Ave, New Philadelphia, OH
44663, United States

Hours

Reviews

3.5
459 reviews
5 stars
166
4 stars
109
3 stars
59
2 stars
45
1 star
80

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.

Food Quality

While some customers enjoyed the food, many complained about cold meals, incorrect items, and poor preparation.

Staff Attitude

There were mixed reviews on staff friendliness, with some praising the service while others reported rudeness and lack of attention.

Pricing Concerns

Several customers noted that prices were high for the quality of food and service received.
  • CM
    Clay M
    Nov 5, 2025
    1.0
    Rude
  • KC
    Kevin Callahan
    Oct 11, 2025
    5.0
    We love Arby's! Made a stop for lunch. We had an amazing Cordon Bleu sandwich along with a couple roast beef and cheddar. The fries (both curly and regular) were hot and crispy We'll be back!
  • MM
    M
    Oct 1, 2025
    2.0
    Placed an online order to pick up through the drive thru and was told with an attitude to circle back around in 4 minutes because they had to wait for the potato cakes. Why the hell do I have to circle back around if it’s through the drive through and the same as placing the order right there except for how the payment is made? I parked and went inside and she definitely matched the voice. Drinks weren’t even filled right and the food was trash. Didn’t put the receipt in the bag but I’m still giving the review of her crappy customer service one way or another.
  • LB
    Lysandra Berard
    Sep 15, 2025
    3.0
    It's not impressive but it's not bad either. Sometimes they have some great coupons or specials, sometimes it's cleaner than other times .
  • AL
    Alan Lamb
    Aug 27, 2025
    2.0
    Stopped her for a special promotion, the store discontinued it, noisy, service was okay, prices were high
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