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Brand Certified

Arby's

3.5
(463 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1297 W High Ave, New Philadelphia, OH
44663, United States

Hours

Reviews

3.5
463 reviews
5 stars
167
4 stars
109
3 stars
61
2 stars
45
1 star
81

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some enjoying the meals while others received cold or improperly prepared items.

Service Issues

Many reviews highlighted slow service, rude staff, and frequent mistakes with orders, leading to customer dissatisfaction.

Cleanliness

Numerous complaints about the cleanliness of the restaurant, including dirty dining areas and unsanitary conditions.

Pricing

Several customers noted that prices were high for the quality of food and service received.

Positive Experiences

Despite the negative feedback, some customers praised specific menu items and the friendliness of certain staff members.
  • AE
    Aubree E
    Feb 22, 2026
    1.0
    Just went in to eat, guy with tattoos in back was straighting vaping while he's preparing food. Tables are nasty and just overall not clean inside. Told 3 employees the arby sauce and honey mustard was empty noone went to fill it, so had to ask the 4th person for packets as the food was ready, wasn't busy at all. Hair in sandwich, disgusting, one guy chewing his finger nails and making food, no gloves afterwards nor dod he wash his hands. Slow service and employees seem to act strangly at this location, just talking and and not meeting standards of a food buesness!!
  • TM
    Tim Moore
    Feb 20, 2026
    3.0
    Just another fast food joint. I ordered a Kings Hawaiian fish sandwich and amazingly, they didn't have any Kings Hawaiian buns. Maybe the delivery truck got hijacked, who knows? So, all in all the sandwich was pretty average.
  • CM
    Clay M
    Nov 5, 2025
    1.0
    Rude
  • KC
    Kevin Callahan
    Oct 11, 2025
    5.0
    We love Arby's! Made a stop for lunch. We had an amazing Cordon Bleu sandwich along with a couple roast beef and cheddar. The fries (both curly and regular) were hot and crispy We'll be back!
  • MM
    M
    Oct 1, 2025
    2.0
    Placed an online order to pick up through the drive thru and was told with an attitude to circle back around in 4 minutes because they had to wait for the potato cakes. Why the hell do I have to circle back around if it’s through the drive through and the same as placing the order right there except for how the payment is made? I parked and went inside and she definitely matched the voice. Drinks weren’t even filled right and the food was trash. Didn’t put the receipt in the bag but I’m still giving the review of her crappy customer service one way or another.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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