Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.7
240 reviews
5 stars
103
4 stars
52
3 stars
28
2 stars
20
1 star
37
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, both in the drive-thru and inside the restaurant, with long wait times for orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Feedback on food quality was mixed; while some enjoyed the ice cream and certain menu items, others found the food to be subpar or poorly prepared.
Staff Attitude
Customer experiences with staff varied, with some praising friendly service while others noted unprofessional behavior and lack of training.
Cleanliness
Several customers mentioned cleanliness issues, including dirty tables and restrooms, impacting their overall experience.
- MDMichele DevlinDec 20, 20251.012/20/25 My husband and I pulled into the parking lot to grab dinner and a gift certificate it was 7:26 pm. An employee ran to the doors locking them so we couldn't get in. We went to the North Lima DQ instead and received excellent service.
- MPMANOJ PATELDec 17, 20255.0Nice food And service
- ZGZachary GimbusDec 16, 20255.0They have a lot of high-school aged kids working at this location so sometimes your order will be wrong. Other then that its great.
- JGJodie GuyOct 3, 20214.0Chicken amd fries with the ice cream were great.
- SHSamantha HensonJul 4, 20172.0Food is fine, but the service is always so slow!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in New Middletown?
Dairy Queen Grill & Chill in New Middletown is open daily from 11:00 AM to 9:30 PM.
What types of food and treats are served at Dairy Queen Grill & Chill?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru service and seating?
Yes, the location offers both drive-thru service and seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible to people with disabilities?
Yes, the restaurant is family-friendly, wheelchair accessible, welcomes children, and has restrooms available.
Can I order food online or through a mobile app at this Dairy Queen location?
Yes, you can order online through their website and take advantage of mobile ordering and rewards available via their app.
Where is Dairy Queen Grill & Chill located in New Middletown?
It is located at 10201 Main St, New Middletown, OH 44442-9717, USA.
What nearby stores can I visit before or after enjoying a treat at Dairy Queen?
Nearby stores include Dollar General, DG Market, and Village Ace Hardware where you can shop for groceries, retail items, and hardware supplies.
Are there nearby places to drop off mail or packages around Dairy Queen?
Yes, nearby you can find the Post Office-New Middletown, United States Postal Service, and UPS Authorized Shipping Provider for your mailing and shipping needs.
What nearby facilities are available for child care or family support near Dairy Queen?
The Child Care and Learning Center of New Middletown is nearby, offering day care and preschool services for families in the area.
Are there any nearby recreational or sporting venues close to Dairy Queen?
Yes, BarBelles gym and Steel Valley Naturals baseball field are nearby venues where you can enjoy sports and recreation before or after visiting Dairy Queen.