Wendy's

3.6
546 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
560 Carroll St., New Lexington, OH
43764, United States

Hours

Reviews

3.6
546 reviews
5 stars
205
4 stars
138
3 stars
82
2 stars
33
1 star
88

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional service from staff, with many noting a negative attitude from employees.

Order Accuracy

A significant number of reviews mentioned incorrect orders, with customers often receiving the wrong items or missing components.

Wait Times

Long wait times were a common complaint, with many customers experiencing delays of 20-40 minutes in the drive-thru.

Food Temperature

Multiple reviews indicated that food was often served cold or not fresh, leading to dissatisfaction.

Management Issues

Several customers criticized the management style, describing it as disorganized and detrimental to employee morale.
  • VS
    Victoria Smith
    Oct 10, 2025
    1.0
    Everytime I come through here the lady taking my order has an attitude. Can barely let me get my order out. Always asks is that it/is that all in a hateful voice. Theyre never that busy and they wonder why they get terrible business. The workers should be embarrassed. Fix your restaurant. Dont eat here.
  • SS
    S
    Sep 9, 2025
    1.0
    Was just through this drive through….and you would have thought I ruined the lady’s day that handed me my food! And they weren’t busy? No she just had a shitty attitude.
  • CU
    Charles Untied
    Aug 31, 2025
    5.0
    I love the saucy nuggets
  • RR
    Rowen
    Aug 12, 2025
    1.0
    Food is good but you forgot my sauces to my Wednesday meal that I was looking forward too, how hard is it to remember sauces.
  • JM
    john miller
    Aug 8, 2025
    2.0
    Slow slow slow...20 minutes in drive-thru with only 4, yes 4 cars ahead of me...ice in cup melted, soda very watered down, fries and sandwich was cold....not what expected from a wendys

Frequently Asked Questions About Wendy's

Is New Lexington Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.