Wendy's

3.6
551 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
560 Carroll St., New Lexington, OH
43764, United States

Hours

Reviews

3.6
551 reviews
5 stars
208
4 stars
138
3 stars
84
2 stars
33
1 star
88

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru, often exceeding 20 minutes, with some stating it took up to 40 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served, leading to customer frustration.

Food Quality

Feedback on food quality was mixed; while some customers enjoyed fresh and hot meals, others received cold or poorly prepared food.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including rude interactions and lack of attentiveness, impacting the overall customer experience.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty tables and floors, which detracted from their dining experience.
  • RS
    Rebecca Sellers
    Dec 18, 2025
    3.0
    I stopped at this Wendy’s when I wanted something quick but didn’t feel like the usual fast-food regret afterward. The food tasted fresh, especially the burger, and it didn’t feel thrown together. Everything was hot, and my order came out exactly how I asked for it. The staff was straightforward and friendly, not over-the-top but clearly paying attention. I moved through pretty fast, even though they were busy, and the place was clean and comfortable to sit in. This Wendy’s feels a little more consistent than most fast-food spots. It did exactly what I needed it to do, and I’d come back without thinking twice.
  • BB
    bruh bruh
    Dec 9, 2025
    1.0
    Extemely slow wait in the drive through . Got cold food and a pop that tastes watered down. Ordered online on the app and they marked it as picked up before i even got there
  • VS
    Victoria Smith
    Oct 10, 2025
    1.0
    Everytime I come through here the lady taking my order has an attitude. Can barely let me get my order out. Always asks is that it/is that all in a hateful voice. Theyre never that busy and they wonder why they get terrible business. The workers should be embarrassed. Fix your restaurant. Dont eat here.
  • SS
    S
    Sep 9, 2025
    1.0
    Was just through this drive through….and you would have thought I ruined the lady’s day that handed me my food! And they weren’t busy? No she just had a shitty attitude.
  • CU
    Charles Untied
    Aug 31, 2025
    5.0
    I love the saucy nuggets

Frequently Asked Questions About Wendy's

Is New Lexington Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the regular operating hours for Wendy's in New Lexington, OH?

Wendy's in New Lexington is open daily from 6:30 AM to midnight.