McDonald's

3.6
1036 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
590 Carrol St, New Lexington, OH
43764, United States

Hours

Reviews

3.6
1,036 reviews
5 stars
358
4 stars
236
3 stars
219
2 stars
81
1 star
142

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality varied widely, with some praising friendly staff while others reported rude or unhelpful employees.

Order Accuracy

Many customers expressed frustration with incorrect orders and missing items, indicating a consistent issue with order accuracy.

Cleanliness

The cleanliness of the facility received mixed reviews, with some customers noting clean dining areas while others reported unsanitary conditions.

Speed of Service

Service speed was inconsistent, with some customers experiencing quick service while others faced long wait times and delays.

Food Quality

Food quality was hit or miss, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared food.
  • RS
    Rebecca Sellers
    Dec 18, 2025
    4.0
    I stopped by this McDonald’s expecting the usual quick bite, and honestly, it was a solid experience. The food was fresh and hot, which isn’t always a guarantee at fast-food places, so that was a nice surprise. My order was made correctly, and I didn’t have to wait long at all. What really stood out was the staff. Everyone I interacted with was polite and didn’t make me feel rushed, even though they were clearly busy. The place was clean, including the dining area and restrooms, which matters more than people realize. It’s still McDonald’s, so I’m not expecting gourmet, but for what it is, this location does a good job. I’d definitely stop here again when I’m in the area.
  • RB
    rosjer bravo
    Dec 4, 2025
    5.0
    excelente atención y comida divina
  • JH
    Jullian Harris
    Nov 10, 2025
    2.0
    Got a Mocha Frappe with ice cubes in it not the way its typically made, brought it up to the front to get a new one and a worker said it was the same thing and then was shown by a manager how it was wrong and acted like she wasnt just being rude. waited on it to be made to be handed out to some random person who ordered after us.
  • SD
    Sarah Drake
    Nov 7, 2025
    1.0
    I was on my dinner break with limited time so I placed a mobile order. WÀS CHARGED FOR IT!!!!! I get there they don't have my order, they find it and it's timed out????? So they have my paid order and refuse to make it and made me reorder and repay. The little girl claiming to be a manager was completely unhelpful. How can you have little girls working a manager position and cannot do anything to help??? I just want my money back. And I will never order from that crap hole again. GIVE ME BACK MY MONEY
  • DC
    Danny Cremeans
    Oct 20, 2025
    1.0
    Went down and ordered 4 sausage mcmuffins 2 sausage biscuits and 2 large ice coffees what I always get for me and my mother and what I got was 4 sausage biscuits 2 mcmuffins and 2 medium coffees I was like what is this I got my order for the monopoly pieces since it's on my usual order the woman straight looked at me and said this right here is what you ordered check your receipt I was shocked but she rang my order up absolutely wrong and told me it was my fault.NEW LEXINGTON MCDONALD IS TERRIBLE WITH SIMPLE DIRECTIONS NO NEED FOR ATTENTION TO FINE DETAIL SIMPLE DETAILS CANNOT BE FOLLOWED HERE......

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in New Lexington, OH?

McDonald's in New Lexington, OH is open from 4:30 AM to 11:00 PM Monday through Thursday and Sunday, and operates 24 hours on Friday and Saturday.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 4:30 AM to 1:00 AM Monday through Thursday and Sunday, and operates 24 hours on Friday and Saturday.