Wendy's

3.3
47 reviews

About

Fast Food Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9920 Johnstown Rd, New Albany, OH
43054, United States

Hours

Reviews

3.3
47 reviews
5 stars
16
4 stars
8
3 stars
7
2 stars
4
1 star
12
  • DP
    Dustin Peckens
    Nov 4, 2025
    1.0
    Had some gift cards to use and wanted to dine-in for lunch on Friday 10/31, but the doors to the building were locked. Right in the middle of a lunch rush on a Friday afternoon? Bizarre. Gave this place another chance today. At the main counter, there's a sign directing you to order at the kiosk. Two of the 3 available kiosks are Cash/Credit. Finished all of the prompts to order, and the kiosk directs me to use the adjacent card reader for my gift card payment. I have 2 gift cards with funds available. Tried one. It declined. Tried the other. It declined. Kiosk directs me to order at the counter, but there's nobody at the counter. I try the other kiosks and get the same result. Not only did it mistakenly reject my gift cards, but the machine did not accept cash at the two kiosks that were designated for cash. Frustrsted, I yell out to see if anyone can help me. One of the workers emerged to tell me that gift cards haven't worked "for like a month." I ask if I can use gift cards at the counter, bypassing the kiosks, and was told "You can't use gift cards at all here." I know it's just fast food, but the franchisee who owns this location clearly doesn't care about customer service. Reflects poorly on them and seems to be indicative of absentee management. I'd rate this location zero stars if I could. Avoid at all costs.
  • KK
    Katelyn K
    Nov 2, 2025
    1.0
    Ai drive through 👎 Genuinely miserable
  • JD
    Josh Dennison
    Oct 21, 2025
    1.0
    These people have completely screwed up our order yet again. I’d go to Taco Bell or even the gas station before I go there again.
  • CC
    Cryss
    Oct 17, 2025
    5.0
    This is the Best Wendy’s location around. Food is always fresh and the Staff is always friendly. Visited on 10/17/25 around 1:15ish
  • TA
    Tara Arias
    Sep 12, 2025
    2.0
    It was dirty, they prepared food without gloves and still used their hands versus kitchen utensils. One person put gloves on after seeing me stand there waiting for our food, then scratched her face with the same gloves she used to prep our food, and others food. They had the fries in a fry container but it was sitting on the side of the fryer on top of a cardboard box that had been flattened. When they filled fires (without gloves) they laid them down on that box! Another employee walked to his car and the bathroom with his phone in hands about 5 times while I was standing there waiting for our food. In between those times, he was in the kitchen where food was being prepared holding his phone. So disappointing! No one was rude, but no one seemed to care about quality, cleanliness, or service.

Frequently Asked Questions About Wendy's

Is 9920 Johnstown Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.