Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Had some gift cards to use and wanted to dine-in for lunch on Friday 10/31, but the doors to the building were locked. Right in the middle of a lunch rush on a Friday afternoon? Bizarre. Gave this place another chance today. At the main counter, there's a sign directing you to order at the kiosk. Two of the 3 available kiosks are Cash/Credit. Finished all of the prompts to order, and the kiosk directs me to use the adjacent card reader for my gift card payment. I have 2 gift cards with funds available. Tried one. It declined. Tried the other. It declined. Kiosk directs me to order at the counter, but there's nobody at the counter. I try the other kiosks and get the same result. Not only did it mistakenly reject my gift cards, but the machine did not accept cash at the two kiosks that were designated for cash. Frustrsted, I yell out to see if anyone can help me. One of the workers emerged to tell me that gift cards haven't worked "for like a month." I ask if I can use gift cards at the counter, bypassing the kiosks, and was told "You can't use gift cards at all here."
I know it's just fast food, but the franchisee who owns this location clearly doesn't care about customer service. Reflects poorly on them and seems to be indicative of absentee management. I'd rate this location zero stars if I could. Avoid at all costs.
KK
Katelyn K
Nov 2, 2025
1.0
Ai drive through 👎
Genuinely miserable
JD
Josh Dennison
Oct 21, 2025
1.0
These people have completely screwed up our order yet again. I’d go to Taco Bell or even the gas station before I go there again.
CC
Cryss
Oct 17, 2025
5.0
This is the Best Wendy’s location around. Food is always fresh and the Staff is always friendly. Visited on 10/17/25 around 1:15ish
TA
Tara Arias
Sep 12, 2025
2.0
It was dirty, they prepared food without gloves and still used their hands versus kitchen utensils. One person put gloves on after seeing me stand there waiting for our food, then scratched her face with the same gloves she used to prep our food, and others food.
They had the fries in a fry container but it was sitting on the side of the fryer on top of a cardboard box that had been flattened. When they filled fires (without gloves) they laid them down on that box!
Another employee walked to his car and the bathroom with his phone in hands about 5 times while I was standing there waiting for our food. In between those times, he was in the kitchen where food was being prepared holding his phone.
So disappointing!
No one was rude, but no one seemed to care about quality, cleanliness, or service.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in New Albany, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter New Albany, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (380) 255-7225.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 9920 Johnstown Wendy’s serve breakfast?
Yes, this Wendy’s location in New Albany, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's 9920 Johnstown Rd location?
The drive-thru at Wendy's 9920 Johnstown Rd is open Monday through Friday from 6:00 AM to 12:00 AM, and on Saturday and Sunday from 7:00 AM to 12:00 AM.
Does Wendy's 9920 Johnstown Rd serve breakfast?
Yes, this Wendy's location serves breakfast, including breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food for delivery or takeout at this location?
Yes, Wendy's at 9920 Johnstown Rd offers dine-in, drive-thru, delivery where available, and takeout options.
What payment options are accepted at Wendy's 9920 Johnstown Rd?
This Wendy's location accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Wendy's 9920 Johnstown Rd for feedback or questions?
You can call them directly at (380) 255-7225 or reach out to Wendy's Customer Care via their Contact page or by calling 888-624-8140.
Where is Wendy's 9920 Johnstown Rd located?
Wendy's is located at 9920 Johnstown Rd, New Albany, OH 43054, United States.
Are there any other fast food restaurants near Wendy's 9920 Johnstown Rd?
Yes, nearby fast food options include Dairy Queen Grill and Chill, Neighborhood Sbarro, Sbarro, and Popeyes Louisiana Kitchen, some of which offer ice cream, pizza, and sandwiches.
What convenience stores or gas stations are near Wendy's 9920 Johnstown Rd that I could visit before or after my meal?
Nearby options include Turkey Hill Minit Markets, Cumberland Farms, and Sheetz, which offer gas, convenience items, and lottery tickets.
Are there accommodations close to Wendy's at 9920 Johnstown Rd for travelers needing a place to stay?
Yes, nearby hotels include Home2 Suites by Hilton New Albany Columbus, Hampton Inn & Suites New Albany Columbus, and Courtyard by Marriott Columbus New Albany.
Where can I find Wendy's menu and place an order online for the New Albany location?
You can view the menu at https://menu.wendys.com and place orders online at https://order.wendys.com, selecting the New Albany, OH location.