Business Details
About
Fast Food Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
51 reviews
5 stars
16
4 stars
9
3 stars
7
2 stars
5
1 star
14
- JCJoel CoffingJan 5, 20261.0Waited at drive thru two different days at 6:13am. No one was there. Employees must be late all the time. No management in the mornings. Don't know how anything else is because they are never open. Okay I'm editing my review. I just called them and they said they were open so I went back to the drive-thru and still no response.
- SEStephen EarleyDec 28, 20252.0Drive thru is now AI. I didn't get what I ordered. I should have checked before I left.
- KMkrystal marieDec 12, 20251.0Went here to use my wendy’s gift card. Once i got up to the window the guy working was definitely high & said he couldn’t take my gift card. makes no sense.
- ABAlan BriggsDec 1, 20254.0Food was better than I usually find at other Wendy's. Staff was cheerful and helpful. I dislike having to use the kiosk to order. Enough so that I'll probably choose to go elsewhere. It takes longer to order and customizing options are limited. Example, you can't add onions or cheese to chili on the kiosk. You have to catch them at the counter before they complete the order.
- DPDustin PeckensNov 4, 20251.0Had some gift cards to use and wanted to dine-in for lunch on Friday 10/31, but the doors to the building were locked. Right in the middle of a lunch rush on a Friday afternoon? Bizarre. Gave this place another chance today. At the main counter, there's a sign directing you to order at the kiosk. Two of the 3 available kiosks are Cash/Credit. Finished all of the prompts to order, and the kiosk directs me to use the adjacent card reader for my gift card payment. I have 2 gift cards with funds available. Tried one. It declined. Tried the other. It declined. Kiosk directs me to order at the counter, but there's nobody at the counter. I try the other kiosks and get the same result. Not only did it mistakenly reject my gift cards, but the machine did not accept cash at the two kiosks that were designated for cash. Frustrsted, I yell out to see if anyone can help me. One of the workers emerged to tell me that gift cards haven't worked "for like a month." I ask if I can use gift cards at the counter, bypassing the kiosks, and was told "You can't use gift cards at all here." I know it's just fast food, but the franchisee who owns this location clearly doesn't care about customer service. Reflects poorly on them and seems to be indicative of absentee management. I'd rate this location zero stars if I could. Avoid at all costs.
Frequently Asked Questions About Wendy's
Is 9920 Johnstown Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's 9920 Johnstown Rd location?
The drive-thru at Wendy's 9920 Johnstown Rd is open Monday through Friday from 6:00 AM to 12:00 AM, and on Saturday and Sunday from 7:00 AM to 12:00 AM.
Does Wendy's 9920 Johnstown Rd serve breakfast?
Yes, this Wendy's location serves breakfast, including breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food for delivery or takeout at this location?
Yes, Wendy's at 9920 Johnstown Rd offers dine-in, drive-thru, delivery where available, and takeout options.
What payment options are accepted at Wendy's 9920 Johnstown Rd?
This Wendy's location accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Wendy's 9920 Johnstown Rd for feedback or questions?
You can call them directly at (380) 255-7225 or reach out to Wendy's Customer Care via their Contact page or by calling 888-624-8140.
Where is Wendy's 9920 Johnstown Rd located?
Wendy's is located at 9920 Johnstown Rd, New Albany, OH 43054, United States.
Are there any other fast food restaurants near Wendy's 9920 Johnstown Rd?
Yes, nearby fast food options include Dairy Queen Grill and Chill, Neighborhood Sbarro, Sbarro, and Popeyes Louisiana Kitchen, some of which offer ice cream, pizza, and sandwiches.
What convenience stores or gas stations are near Wendy's 9920 Johnstown Rd that I could visit before or after my meal?
Nearby options include Turkey Hill Minit Markets, Cumberland Farms, and Sheetz, which offer gas, convenience items, and lottery tickets.
Are there accommodations close to Wendy's at 9920 Johnstown Rd for travelers needing a place to stay?
Yes, nearby hotels include Home2 Suites by Hilton New Albany Columbus, Hampton Inn & Suites New Albany Columbus, and Courtyard by Marriott Columbus New Albany.
Where can I find Wendy's menu and place an order online for the New Albany location?
You can view the menu at https://menu.wendys.com and place orders online at https://order.wendys.com, selecting the New Albany, OH location.