Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local New Albany Subway® Restaurant at 5186 New Albany Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.7
223 reviews
5 stars
101
4 stars
42
3 stars
29
2 stars
12
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude or unhelpful staff, while others praise friendly and attentive service.
Food Quality
Several customers reported issues with food freshness and incorrect orders, while others appreciated the quality and taste of their meals.
Cleanliness
The establishment received mixed reviews regarding cleanliness, with some customers noting dirty conditions and mold, while others praised the cleanliness of the dining area.
Operational Hours
Customers expressed frustration over the restaurant not adhering to advertised hours, often closing early or being unresponsive during open hours.
Portion Sizes
Multiple reviews mentioned that portion sizes were smaller than expected, leading to dissatisfaction among customers.
- JFJennifer FireAug 13, 20251.0Horrible customer service
- KUkei unicornJun 21, 20251.0Went here for dinner at 9:20 when door and google said it closed at 10 walked in and they said they were closed. We walked in 40 minutes before close, the doors were unlocked, and the lights were on. It is crazy to me to turn away customers and have all food put away 40 minutes before the advertised close time. There were 3+ sets of customers that also tried to eat there that they turned away while we were parked trying to look for something else to eat.
- BBBrody BowerMay 30, 20255.0the indian couple who run the store (it seems they do) are so dang nice. 5/5 stars!!
- ZJZeb JacksonMar 31, 20231.0WOW....never in my life have I experience such horrible customer service. Subway is running a half off footlong if you order two. My wife and I decided hey let's try one of the new sandwiches since we really don't eat there. And now I know why. The store employees would not take the coupon which is online. They stated they don't have a code and I needed to order online which was fine. So I sat down and tried to order but was having issues with the app so I called my wife to help and she completed the order after us trying multiple times over 20 minutes. I was cool and the order finally came. The made my sandwich but I had to wait for them to help 5 others that came in AFTER I did. I asked hey why am I waiting and the employee told me the time on my order was for another 10 minutes. Hey A$ you saw my order, saw me sit down to follow your rules then help others in front of me instead of finishing my order which you where aware of. WOW... then when I said something the employee wanted to argue... NOT COOL .. I don't care what business you are in the customer is always right!! And really we are talking about food...just finish the order and move on to the next. Don't make people wait an extra 10 minutes because you want to be an A$!! Never will I go here AGAIN NEVER!!!! Go to the other one on Hamilton .. yes it an extra five minutes but hell better service is worth it!!! @subwaycorp @subway @Reviewscount
Frequently Asked Questions About Subway
What types of meals are served at Subway on 5186 New Albany Rd?
Subway serves breakfast, lunch, and dinner.
What are the operating hours of Subway in New Albany, OH?
The Subway on 5186 New Albany Rd is open daily from 9:00 AM to 10:00 PM.
Does the Subway at 5186 New Albany Rd offer catering services?
Yes, this Subway location offers catering services for your events and gatherings.
Can I pick up my order in-store or choose delivery from Subway on New Albany Rd?
Yes, Subway offers both in-store pickup and delivery options for your convenience.
Is dine-in available at Subway located at 5186 New Albany Rd?
Yes, dine-in service is available at this Subway location.
How can I view the menu for Subway in New Albany?
You can see the menu online at https://subway.com/en-us/restaurant/22561-0/menu.
What is the phone number to contact Subway at 5186 New Albany Rd?
You can reach Subway at +1 614-775-9007 for inquiries or orders.
Are there nearby schools or daycare centers close to Subway on New Albany Rd?
Yes, K-1 Elementary School and Ready Set Grow preschool are nearby, which can be convenient for parents picking up meals.
What other dining options are near Subway on 5186 New Albany Rd?
Nearby options include Smoothie King for smoothies, Wendy's and Burger King for fast food, and Ladybug Cafe for vegetarian fare.
Are there convenient services near Subway that can complement a visit?
Yes, Firestone Complete Auto Care, The UPS Store 3910, and Coinstar ATM are nearby for automotive, shipping, and financial needs.