Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Hours
Reviews
3.4
379 reviews
5 stars
162
4 stars
51
3 stars
28
2 stars
35
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, unresponsive management, and issues with order accuracy.
Food Quality
Many customers reported inconsistent food quality, with complaints about burnt, undercooked, or incorrect orders.
Order Fulfillment
Customers frequently experienced issues with orders being incomplete, delayed, or incorrect, leading to frustration.
Delivery Issues
Several reviews mentioned problems with delivery, including rude drivers and lack of communication regarding delivery status.
Positive Experiences
Despite the negative feedback, some customers praised the taste of the pizza and the kindness of certain staff members.
- SSSawyer StrineNov 10, 20251.0nice employees however pizza is always bad its not even donatos at this point its like a school pizza. this is the only donatos the makes food this way something about this place is just not like the other locations.
- CTCarnell TateNov 2, 20255.0The two young gentlemen, who worked the shift tonight were exceptionally kind.
- SMSophia MadisynOct 13, 20255.0Pasta was cooked al dente.
- MAMarquis AllanOct 10, 20255.0The food came out on nice plates.
- KSKeisha SandersSep 28, 20252.0I ordered wings and pizza for a family member to be delivered on the website. The website did mention anything about they might use doordash for the delivery until after I paid for the food and I included a tip. The door dash driver (Chyanne) did not follow delivery instructions, put the food on the floor and was really rude about it. Door dash did rectify the situation by contacting the store and another door dasher followed the instructions. I won't be ordering from the location any more at least for delivery.
Frequently Asked Questions About Donatos Pizza
What type of pizza is Donatos Pizza famous for?
Donatos Pizza is famous for Edge to Edge® toppings on a crispy golden thin crust.
What are the operating hours of Donatos Pizza in New Albany?
Donatos Pizza is open from 11:00 AM to 11:00 PM on weekdays and Sundays, with extended hours until midnight on Fridays and Saturdays.
Does Donatos Pizza offer delivery and pickup options?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
Can I order Donatos Pizza through a mobile app?
Yes, you can order Donatos Pizza through their app available on both the Apple App Store and Google Play Store.
What types of payment does Donatos Pizza accept?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa payments.
Does Donatos Pizza accommodate families and accessibility needs?
Yes, Donatos Pizza welcomes families and has wheelchair accessible entrances and restrooms, as well as high chairs.
Are there any nearby places to visit before or after dining at Donatos Pizza?
Nearby places include Lucky Yee, a Chinese restaurant, and Sugar Run at New Albany, a landmark and apartment complex, perfect for exploring before or after your meal.
Where can I find other food options near Donatos Pizza in New Albany?
Nearby food options include Arby's fast food restaurant and Donatos New Albany North, another pizza restaurant close by.
Are there wellness or beauty services near Donatos Pizza?
Yes, you can visit nearby places like barre3 gym, The Crystal Nail Lounge, and Essentials Day Spa for wellness and beauty treatments.
Is there easy access to pharmacies or banks near Donatos Pizza for customers?
Yes, Walgreens pharmacy and Huntington Bank are nearby, making it convenient for customers to handle errands along with dining at Donatos Pizza.