Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Hours
Reviews
3.3
376 reviews
5 stars
159
4 stars
50
3 stars
28
2 stars
35
1 star
104
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including burnt, undercooked, and incorrect orders.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive management.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Delivery Issues
Customers experienced problems with delivery, including delays, cold food, and unhelpful delivery drivers.
Inconsistent Experience
While some customers praised the food and service, many noted a decline in quality and consistency compared to previous visits.
- RCRyan ChiltonDec 16, 20251.0Late cold and rude. Use a local spot these guys are terrible.
- SSSawyer StrineNov 10, 20251.0nice employees however pizza is always bad its not even donatos at this point its like a school pizza. this is the only donatos the makes food this way something about this place is just not like the other locations.
- CTCarnell TateNov 2, 20255.0The two young gentlemen, who worked the shift tonight were exceptionally kind.
- MAMarquis AllanOct 10, 20255.0The food came out on nice plates.
- KSKeisha SandersSep 28, 20252.0I ordered wings and pizza for a family member to be delivered on the website. The website did mention anything about they might use doordash for the delivery until after I paid for the food and I included a tip. The door dash driver (Chyanne) did not follow delivery instructions, put the food on the floor and was really rude about it. Door dash did rectify the situation by contacting the store and another door dasher followed the instructions. I won't be ordering from the location any more at least for delivery.
Frequently Asked Questions About Donatos Pizza
What type of pizza is Donatos Pizza famous for?
Donatos Pizza is famous for Edge to Edge® toppings on a crispy golden thin crust.
What are the operating hours of Donatos Pizza in New Albany?
Donatos Pizza is open from 11:00 AM to 11:00 PM on weekdays and Sundays, with extended hours until midnight on Fridays and Saturdays.
Does Donatos Pizza offer delivery and pickup options?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
Can I order Donatos Pizza through a mobile app?
Yes, you can order Donatos Pizza through their app available on both the Apple App Store and Google Play Store.
What types of payment does Donatos Pizza accept?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa payments.
Does Donatos Pizza accommodate families and accessibility needs?
Yes, Donatos Pizza welcomes families and has wheelchair accessible entrances and restrooms, as well as high chairs.
Are there any nearby places to visit before or after dining at Donatos Pizza?
Nearby places include Lucky Yee, a Chinese restaurant, and Sugar Run at New Albany, a landmark and apartment complex, perfect for exploring before or after your meal.
Where can I find other food options near Donatos Pizza in New Albany?
Nearby food options include Arby's fast food restaurant and Donatos New Albany North, another pizza restaurant close by.
Are there wellness or beauty services near Donatos Pizza?
Yes, you can visit nearby places like barre3 gym, The Crystal Nail Lounge, and Essentials Day Spa for wellness and beauty treatments.
Is there easy access to pharmacies or banks near Donatos Pizza for customers?
Yes, Walgreens pharmacy and Huntington Bank are nearby, making it convenient for customers to handle errands along with dining at Donatos Pizza.