Dairy Queen Grill & Chill

3.7
846 reviews
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Business Details

9940 Johnstown Rd, New Albany, OH
43054-8558, United States
(614) 656-7062
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
9940 Johnstown Rd, New Albany, OH
43054-8558, United States

Hours

Reviews

3.7
846 reviews
5 stars
358
4 stars
200
3 stars
90
2 stars
56
1 star
142

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and slow service.

Food Quality

Mixed reviews on food quality; some enjoyed the ice cream and certain menu items, while others complained about cold or poorly prepared food.

Cleanliness

Several customers noted cleanliness issues, particularly with tables and restrooms, impacting their overall experience.

Pricing

Many customers felt that prices were too high for the portion sizes and quality of food received.

Order Accuracy

Numerous complaints about incorrect orders and lack of attention to detail in fulfilling requests.
  • BS
    Blake Savage
    Dec 31, 2025
    3.0
    Prices in blizzards are getting out of hand. Sizes are small. Food wasnt hot. Staff was meh
  • CH
    craig huhn
    Dec 2, 2025
    3.0
    Just got ice cream which was good but the prices are way too high for the little bit we got. Mini blizzard and small cone now costs nearly $10. Way too high for tiny portions
  • KW
    Kevin Wampler
    Nov 8, 2025
    3.0
    It's just another DQ. Understaffed and over priced for what you get. Seems to be the them of fast food anymore. At one point I had to walking halfway around the counter just to make sure someone was still working and the 2 people didn't walk out. It was a good reminder why outside ice-cream I only eat at DQ once a year. Tables where not clean. Overall I would give them a 52%
  • JN
    Jessica Nickells
    Nov 5, 2025
    5.0
    This 5 stars is for Jack and the only 2 other ppl you got in here running the show. Give them help or a raise. Jack remains polite and professional while under the pressures of customer service. Respect to him.
  • CW
    Carmen Wimsatt
    Oct 25, 2025
    3.0
    Food and service were good, but none of the tables had been cleaned and were sticking.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in New Albany, OH?

Dairy Queen Grill & Chill in New Albany, OH is open daily from 10:00 AM to 10:00 PM.

What types of food and treats are featured at Dairy Queen Grill & Chill?

The menu features classic soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, shakes & malts, and DQCakes.com ice cream cakes.