Dairy Queen Grill & Chill

3.7
844 reviews
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Business Details

9940 Johnstown Rd, New Albany, OH
43054-8558, United States
(614) 656-7062
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
9940 Johnstown Rd, New Albany, OH
43054-8558, United States

Hours

Reviews

3.7
844 reviews
5 stars
358
4 stars
200
3 stars
88
2 stars
56
1 star
142

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently noted inconsistent service, with some praising friendly staff while others reported rudeness and slow service.

Food Quality

Mixed reviews on food quality; some enjoyed the ice cream and burgers, while others complained about cold or poorly prepared items.

Cleanliness

Several reviews highlighted cleanliness issues, particularly with tables and bathrooms, although some customers reported positive experiences.

Order Accuracy

Numerous customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Speed of Service

Many customers expressed dissatisfaction with the slow service, particularly during busy hours, with long wait times reported.
  • KW
    Kevin Wampler
    Nov 8, 2025
    3.0
    It's just another DQ. Understaffed and over priced for what you get. Seems to be the them of fast food anymore. At one point I had to walking halfway around the counter just to make sure someone was still working and the 2 people didn't walk out. It was a good reminder why outside ice-cream I only eat at DQ once a year. Tables where not clean. Overall I would give them a 52%
  • JN
    Jessica Nickells
    Nov 5, 2025
    5.0
    This 5 stars is for Jack and the only 2 other ppl you got in here running the show. Give them help or a raise. Jack remains polite and professional while under the pressures of customer service. Respect to him.
  • JH
    Jeff Haynes
    Oct 28, 2025
    5.0
    Fast and fresh food
  • CW
    Carmen Wimsatt
    Oct 25, 2025
    3.0
    Food and service were good, but none of the tables had been cleaned and were sticking.
  • DD
    Don
    Oct 2, 2025
    4.0
    We like this location. I have noticed that the serving size on there items just keep getting smaller and the prices still keeps going up. The way of the world I guess. I miss the 1970's !!!!!!!!
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in New Albany, OH?

Dairy Queen Grill & Chill in New Albany, OH is open daily from 10:00 AM to 10:00 PM.

What types of food and treats are featured at Dairy Queen Grill & Chill?

The menu features classic soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, shakes & malts, and DQCakes.com ice cream cakes.