Business Details
About
Mexican Restaurant
Chipotle Johnstown Rd is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.7
188 reviews
5 stars
57
4 stars
17
3 stars
10
2 stars
17
1 star
87
What are people saying?
AI-generated from recent customer reviews
Hygiene Issues
Multiple customers reported serious hygiene concerns, including finding hair in food and unsanitary conditions in the restaurant.
Inconsistent Service
Customers experienced inconsistent service quality, with some praising friendly staff while others reported rudeness and lack of urgency.
Portion Sizes
Many reviews mentioned small portion sizes, particularly for online orders, leading to dissatisfaction among customers.
Operational Problems
Frequent complaints about the restaurant being out of key ingredients, closing early, and poor management practices were noted.
Mixed Food Quality
While some customers enjoyed the food, others reported issues with undercooked rice and overall food quality declining.
- JNJoey Nahay1 day ago1.0This one is next to my house and I always drive the extra 10 minutes to the other new Albany location. The customer service is brutal & it’s an inconvenience for them when you order anything.
- KBKeah Burton5 days ago2.0It depends on the day, sometimes you get someone nice and sometimes not. This location is ALWAYS OUT of something! Everyday, and they barely want to put food on your bowl and make you pay extra for just a little bit more. I don’t want extra, I just want the right amount! Someone doesn’t know how to order their stock because they’re always out of something. This I ordered for my team at work, they didn’t have what they wanted and the meat they put on there was such a small amount, I had to do extra meat for everyone. I wouldn’t recommend this location since they’re always out of toppings and have the Nerve to be open until 11pm, it was 6pm and yall were already out of stuff for the night and people still have to pay full price for food that didn’t get fixed exactly how they wanted it.
- JJJohnJan 5, 20265.0Very organized service. Quick and professional. Had the burrito bowl and it was fresh and very good. New chimichurri sauce is awesome
- JSJamie SmithDec 3, 20255.0Shout-out to Nick for excellent service!!
- ISirtaza sarwarNov 26, 20251.0I’m extremely disappointed with Chipotle and feel the need to warn others. Today, I found a long hair mixed into my rice. I didn’t bother going back because there’s no way to “prove” it over a $9 bowl, but it was absolutely disgusting. What makes this worse is that just a few weeks ago, I found a fly in my salad leaves from another visit. Two serious hygiene issues in such a short time is unacceptable. After seeing a video about the top 10 unhygienic food chains and Chipotle being listed. I’m honestly not surprised anymore. This was the last straw. I will never be visiting any Chipotle location again, and I’m sharing this so others stay aware. Food safety should be taken seriously, and clearly that’s not happening here.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on Johnstown Rd in New Albany serve?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at 9825 Johnstown Rd?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in New Albany?
It is located at 9825 Johnstown Rd, Franklin, New Albany, OH 43054, United States.
How can I place an order for pickup or delivery from this Chipotle location?
You can order online through Chipotle's website at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill offer a rewards program?
Yes, Chipotle offers a rewards program called Chipotle Rewards where you can earn free food and receive exclusive offers by signing up.
What is the phone number to contact Chipotle Mexican Grill on Johnstown Rd?
You can reach them by phone at +1 380-229-6010.
What nearby dining options are available around Chipotle Mexican Grill?
Nearby dining options include Blue Agave (Mexican and Latin American cuisine), Jersey Mike's Subs, SUBWAY, and Tim Hortons coffee shop.
Are there any fitness centers near Chipotle on Johnstown Rd where customers can visit before or after dining?
Yes, there are several gyms nearby including F45 Training New Albany, Soma Lab Fitness, Snap Fitness, Cross Fit New Albany, and PRISM Performance.
What beauty and wellness services are available near the Chipotle Mexican Grill in New Albany?
Nearby services include New Nails (nail salon), Saturday's (hair salon), Knockouts Haircuts for Men (barber and massage), and various physical therapy and chiropractic providers.
How can I connect with Chipotle Mexican Grill Johnstown Rd on social media?
You can follow Chipotle on social media platforms such as Facebook (https://www.facebook.com/chipotle/), Instagram (@chipotle), Twitter (@ChipotleTweets), LinkedIn, Pinterest, and YouTube.