Business Details
About
Mexican Restaurant
Chipotle New Albany is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
1,257 reviews
5 stars
436
4 stars
215
3 stars
110
2 stars
78
1 star
418
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Customers consistently reported small and inadequate portion sizes, especially for mobile orders.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty food bins and overall messiness.
Service Quality
Many customers experienced poor service, including rude staff and long wait times, particularly for online orders.
Food Quality
Several reviews mentioned cold, tasteless food and issues with food freshness, including dry meat and missing ingredients.
Management Issues
Frequent complaints about lack of management presence and poor operational oversight, leading to a chaotic dining experience.
- BWBrian Worhatch4 days ago1.0I ordered a chicken bowl and the chicken was cold. Seems like it was just taken out of the refrigerator cold. And when I asked if normal they said no sorry about that. Also my son's kids meal had more rice than my adult bowl.
- JAJoseph AckleyDec 30, 20251.0Finally making a review after 2 years of visits. The good— Friendly staff from all of my experiences! The bad, basically everything else— this is probably the worst chipotle when it comes to portions, especially when mobile ordering. From my experience here, the meat portions have ranged from light to almost invisible. It's like they dice the meat up super fine and sprinkle half a scoop over the rice. It's a joke. The toppings are hit or miss... But I will say if you are an extra toppings person, best of luck. (No experience with ordering extra rice myself) Ordering extra lettuce or extra corn seems to earn me a smaller than normal portion on top. I've noticed a pattern when redeeming rewards, it's like they don't think you deserve a full portion. I've redeemed entrees, extra meat, and guac here — if you try it, kiss your reward goodbye. I've used my free guac reward previously and received no guac, had to get ahold of customer service for another guac reward. I redeemed an extra meat reward and I got a single portion. Today I used a free entre, so I splurged on carne asada. Big mistake. I might as well have ordered a veggie bowl. I'm sure you have seen the carne asada ads, showing big thick cuts of steak. Well here it's nothing like it. It was diced up so small and I maybe had 5 bites where I actually had a piece of steak. Overall, portions are a joke. On top of that, as other reviewers mention, the food is routinely more cold than warm. Save your money or try a different chipotle.
- CDCassie DulayDec 24, 20251.0Bad service they dont care for you. They give you your food and kick you out. I gave me a teaspoon of steak. Like cmon now not even a spoonful. Zero out of 5 stars smh
- THTammy HinderDec 22, 20252.0Was really surprised when I walked into this location, there was an odor to it, then was so disappointed at how disgusting the food bins looked, like no one took pride in their work environment, dried food around some of the bins. Looked dirty. Then when ordering even when you told them only half of something they kept piling it on , didn't appreciate the cup of sour cream when I asked for half of a spoon. Wasted half my meal because it was swimming in the sour cream.
- KKKirstenDec 18, 20252.0Didn't eat inside. I used the Chipotlane. I had to wait 9 minutes for my order because there was a line. My food was cold; my fajita bowl barely had fajita vegetables, and I had requested extra; I used a reward for "extra protein," and got less than the amount of chicken as a single helping. To top everything off, I got a 22 oz fountain lemonade (which was all water), and I had ordered a 32-ounce organic lemonade. I don't know what was going on in there tonight, but this was easily the worst order I have gotten from this location. I hope it gets better.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in New Albany serve?
Chipotle New Albany offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill in New Albany?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in New Albany offer pickup and delivery services?
Yes, the location offers both in-store pickup and delivery services.
How can I place an online order for Chipotle in New Albany?
You can order online through the Chipotle website or their app, using links such as https://order.chipotle.com/ or the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in New Albany?
It is located at 5375 New Albany Rd W, Franklin, New Albany, OH 43054, USA.
Are there any coffee shops near Chipotle Mexican Grill in New Albany?
Yes, Starbucks and Panera Bread are nearby coffee shops where you can grab a coffee before or after your meal at Chipotle.
What other fast food options are near Chipotle Mexican Grill in New Albany?
Nearby fast food options include McDonald's and Qdoba Mexican Restaurant, giving you a variety of choices close to Chipotle.
Are there any grocery stores near Chipotle Mexican Grill in New Albany for convenient shopping?
Yes, Market District Supermarket and Giant Eagle are close by for grocery shopping needs.
Does Chipotle Mexican Grill in New Albany offer catering services?
Yes, catering is one of the services offered by Chipotle Mexican Grill in New Albany.
How does Chipotle Mexican Grill ensure the quality of its food?
Chipotle follows 'Food with Integrity' principles, sourcing ingredients from farms with humane and sustainable practices and using only 53 real ingredients without artificial colors, flavors, or preservatives.