Business Details
About
Mexican Restaurant
Chipotle New Albany is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
1,249 reviews
5 stars
432
4 stars
215
3 stars
110
2 stars
76
1 star
416
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food being cold, dry, or poorly prepared, with some describing it as inedible.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and frequent order mistakes.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and food preparation areas, raising concerns about hygiene.
Inconsistent Portions
Customers consistently noted that portion sizes were small and often inconsistent, leading to dissatisfaction with value for money.
Management Problems
Reviews indicated a lack of effective management, with reports of being out of key ingredients and poor staff training contributing to the overall negative experience.
- LCLarry Clark2 days ago5.0It was my first job I ever had i worked at this restaurant and another at 17 years old still eat here I get the the quesorito its a burrito of your choice wrapped in a chesse tortilla get a corona as well With chips and salsa and a bargs root beer with 2 lemon wedges
- TNTom NewtonOct 21, 20251.0Ordered barbacoa and carnitas. Both were so dry it was like biting into beef jerky.
- JCJames ColettiOct 21, 20255.0Good food and service
- APAndrew PluteOct 6, 20255.0The two crew members working during an afternoon rush on 10/6/2025 at 3:25 PM did an amazing job, and the food was great.
- GIGD IIIAug 15, 20251.0The food is cold and tasteless, and the place is dirty. The workers make multiple meals and work the register and then will attempt to make food or go to another customer. I guess customer service and food cleanliness has just gone out the window. So sad.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in New Albany serve?
Chipotle New Albany offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill in New Albany?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in New Albany offer pickup and delivery services?
Yes, the location offers both in-store pickup and delivery services.
How can I place an online order for Chipotle in New Albany?
You can order online through the Chipotle website or their app, using links such as https://order.chipotle.com/ or the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in New Albany?
It is located at 5375 New Albany Rd W, Franklin, New Albany, OH 43054, USA.
Are there any coffee shops near Chipotle Mexican Grill in New Albany?
Yes, Starbucks and Panera Bread are nearby coffee shops where you can grab a coffee before or after your meal at Chipotle.
What other fast food options are near Chipotle Mexican Grill in New Albany?
Nearby fast food options include McDonald's and Qdoba Mexican Restaurant, giving you a variety of choices close to Chipotle.
Are there any grocery stores near Chipotle Mexican Grill in New Albany for convenient shopping?
Yes, Market District Supermarket and Giant Eagle are close by for grocery shopping needs.
Does Chipotle Mexican Grill in New Albany offer catering services?
Yes, catering is one of the services offered by Chipotle Mexican Grill in New Albany.
How does Chipotle Mexican Grill ensure the quality of its food?
Chipotle follows 'Food with Integrity' principles, sourcing ingredients from farms with humane and sustainable practices and using only 53 real ingredients without artificial colors, flavors, or preservatives.