Arby's

3.8
471 reviews
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Business Details

5528 New Albany Rd. East, New Albany, OH
43054, United States
(614) 741-7069
http://www.arbys.com/locations/us/oh/new-albany/5528-new-albany-rd--east/store-8622
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5528 New Albany Rd. East, New Albany, OH
43054, United States

Hours

Reviews

3.8
471 reviews
5 stars
202
4 stars
122
3 stars
57
2 stars
24
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with some praising the staff while others experienced significant issues with order accuracy and staff behavior.

Food Temperature

Multiple reviews mentioned issues with food being served cold or not freshly prepared, particularly fries and sandwiches.

Operational Hours

Many customers expressed frustration with inconsistent and limited operating hours, often finding the location closed during expected hours.

Cleanliness and Atmosphere

Some reviews highlighted the cleanliness of the establishment and a generally positive atmosphere, although this was not universally reported.

Speed of Service

There were numerous complaints about slow service, particularly in the drive-thru, with long wait times reported even when the restaurant was not busy.
  • JB
    Jerry Baughn
    Dec 27, 2025
    3.0
    I was only person in the place,they made my French dip,but no one cooked my potato cakes until they give me my sandwich. So I was done eating the sandwich before I got potatoes which was to hot to eat,so had to take with me.
  • DH
    Daniel Herlensky
    Nov 24, 2025
    3.0
    Staff was nice. Fries were not exactly warm. The person taking the order didn't get it right but food was alright.
  • KR
    KrisB's Midnight RailRoad
    Nov 5, 2025
    4.0
    Fast
  • HH
    HunnyBee
    Sep 10, 2025
    5.0
    Super friendly staff and really speedy service. Best Arby's I have been to!
  • DD
    Devin Durbin
    Aug 30, 2025
    5.0
    This Arby’s was clean, the staff was very nice, and the food was great. I always appreciate a well run establishment. I know it’s hard to do, it’s never perfect, but they are crushing it here!
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