Arby's

3.5
232 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
775 American Rd., Napoleon, OH
43545, United States

Hours

Reviews

3.5
232 reviews
5 stars
97
4 stars
39
3 stars
25
2 stars
19
1 star
52

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rude behavior and long wait times.

Food Quality

Mixed reviews on food quality; some enjoyed fresh and well-prepared items, while others received cold or incorrect orders.

Cleanliness

The location was noted for being clean by several customers, although some mentioned dirty tables and unsanitary conditions.

Order Accuracy

Numerous complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
  • DH
    Dwight Hansell
    Dec 26, 2025
    5.0
    In outstanding dining experience. We were greeted quickly and efficiently by a very friendly employee who promptly took our order and in a very expeditious fashion our food was delivered perfectly prepared. My Arby’s roast beef was very kindly sliced in a perfect manner and lettuce and tomato that they ordered as extras were given with absolutely perfect proportions. My wife had ordered a small fries and they gave her a large merry Christmas I guess.. don’t believe the bad reviews this place rocks.
  • GJ
    G Miller Jr
    Nov 26, 2025
    4.0
    The young man went out of his way to complete our order and bring it to the car right after opening time.
  • LM
    leon munn
    Nov 7, 2025
    1.0
    Arby's should be ashamed! I bought 3 roast beef sliders and each slider literally had 1 small slice of roast beef on it! Well they just lost a customer. For some reason it doesn't give me an option to post pictures of the food.
  • HM
    Hannah M
    Oct 10, 2025
    5.0
    whoever was working tonight (october 10th) you were all so sweet and having so much fun this was a great stop after driving 12 hours <3 best arby’s ever
  • JT
    john tyo
    Oct 8, 2025
    1.0
    Stood in line 5 minutes waiting to order after making eye contact multiple times with the loser wearing the headset. Horrible management, restaurant lobby and in back was filthy. Eat at your risk!