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McDonald's

3.5
(717 reviews)

Business Details

12 Munroe Falls Ave, Munroe Falls, OH
44262, United States
(330) 686-9644
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12 Munroe Falls Ave, Munroe Falls, OH
44262, United States

Hours

Reviews

3.5
717 reviews
5 stars
257
4 stars
147
3 stars
138
2 stars
64
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or indifferent staff, particularly in the drive-thru, leading to negative experiences.

Order Accuracy

Frequent complaints about incorrect orders and missing items, with some customers expressing frustration over repeated issues.

Food Quality

Mixed reviews on food quality, with some praising freshness while others reported undercooked or stale items.

Wait Times

Long wait times in the drive-thru and for orders were commonly mentioned, contributing to customer dissatisfaction.
  • JK
    Jensyn Kasee
    1 day ago
    5.0
    This place is every nice you get your food right away so you not wait like 10 to 20 minutes and Lexi will have it out quick best place to have lunch breakfast and dinner.
  • JJ
    Ja’Onteria
    Feb 5, 2026
    5.0
    Thank you Sidel for the first exceptional customer service and the staff in the kitchen food very FRESH and fries are not to salty 😎
  • PC
    Peggy Cook
    Jan 12, 2026
    2.0
    Would be nice if people would make food at least presentable. The cheeseburger we received in the drive thru would not have been acceptable to a member of corporate.
  • KS
    Kevin Stetka
    Jan 2, 2026
    1.0
    I pulled up to the drive thru on New Year's Day 2026 and heard the automated greeting but did not hear a staff member. I sat there for about two minutes and said, 'hello?'. The drive thru attendant then said with an attitude, "I said one minute!" Perhaps I didn't hear her the first time. . . I then pulled up to the window where the same attendant preceded to passive-aggressively say to her co-worker "People sayin' 'hello, hello', while I'm dealing with a Russian lady who can't speak English". When I got home, I called and asked to speak to a manager. I recognized the voice of the person who answered the phone and it was the very same attendant who had an attitude with me. I asked for the manager and she stated she was the manager, which was a lie. I then asked for her name and she said it was April. I told her that I knew she was not the manager. She then put me on hold without saying anything. So, I called back. This time a young boy answered claiming to be the manager. I suspected that he was lying too. When I explained "April's" attitude and what she said, he proceeded to tell me that she was frustrated with another customer and not me. So, basically, he knew who I was, what "April" had said and did probably before I even called. Besides this incident, I have frequently had issues with staff having attitudes. They often have young people with bad attitudes working the drive thru. I have rarely encountered a friendly person at this location. Further, there is almost always a wait time. They also frequently forget to either put in my order accurately or give items I did order. I have lived in the area for three years now and have gone to this location several times. I will not be going to this location if I continue to go to McDonald's at all.
  • DM
    Dylan Mendoza
    Jan 1, 2026
    1.0
    Worst service ever, they put your last if you order online

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's offer drive-through service and what are its hours?

Yes, drive-through is available every day. Hours are 5:00 AM to 11:00 PM Monday to Saturday, and 6:00 AM to 11:00 PM on Sundays.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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