Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
708 reviews
5 stars
255
4 stars
146
3 stars
138
2 stars
61
1 star
108
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported rude or indifferent service from staff, particularly at the drive-thru, leading to a negative dining experience.
Food Quality
Numerous reviews highlighted issues with food quality, including stale or undercooked items, and incorrect orders.
Order Accuracy
A significant number of customers experienced problems with their orders being incorrect or incomplete, contributing to frustration.
Staff Friendliness
While some customers praised friendly staff, others noted a lack of engagement and poor customer service from certain employees.
Wait Times
Customers frequently mentioned long wait times in the drive-thru and for food orders, impacting overall satisfaction.
- JRJ RNov 15, 20255.0This is my favorite McDonald's my partner and I go to regularly. The staff is always awesome and treats the customers right. Come in with kindness and you'll get the treatment back. Thank you to the staff for always making the experience pleasant.
- TGTony GinOct 18, 20251.0Biscuit so dry I thought about putting lotion on it.
- KBKim BirdOct 16, 20252.0Usually don’t have anything negative to say, but tonight drive thru experience was awful. Lady taking orders seemed annoyed when I corrected my order in the screen. She then asked me to pull around without the total (fine). Usually they tell you your total when you pull around before paying. Nope. Just asked for my card. Seemed annoyed when I asked the total. Never made eye contact or said thank you. Went out of my way to say thank you each time she said something. Nothing. I know people have a bad day, but I got the vibe she didn’t give a rip. Food was gross. Chicken sandwich tasted old and crusty. The fries tasted old and reheated. All of the fries were partially filled.
- ARAngel RojasSep 13, 20251.0I stop to get two oatmeals before heading to my daughters sport event and they game me two extremely watery oatmeals, when I return to ask if they could exchange them for other ones the manager said she had just made them and all I need to do is give them time to set. I sat in their parking lot for about 20 min and the oatmeals never set and they were still too watery. My wife returned the oatmeals and asked for a refund.
- KWKelly WhalerSep 12, 20251.0I have been to this location many many times and never have seen such a rude employee at the drive thru. She needs a course on smiling and customer service. Not saying a word, grunting and then shoving food at you IS NOT good customer service. Drinks were nasty and way too strong so she doesn’t know how to do that either!! Younger blonde female expediting food on 9/12/2025.
Frequently Asked Questions About McDonald's
What are the regular operating hours of this McDonald's location?
This McDonald's is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's offer drive-through service and what are its hours?
Yes, drive-through is available every day. Hours are 5:00 AM to 11:00 PM Monday to Saturday, and 6:00 AM to 11:00 PM on Sundays.
What delivery services does this McDonald's provide?
Delivery services include curbside pickup, regular delivery, same-day delivery, and no-contact delivery.
Can I order from McDonald's using a mobile app?
Yes, you can order via the McDonald's App available on iOS and Android, or by using the provided online order link.
What forms of payment are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is WiFi available at this McDonald's location?
Yes, WiFi service is available for customers at this location.
What is the address and contact number of this McDonald's?
The McDonald's is located at 12 Munroe Falls Ave, Munroe Falls, OH 44262. The main phone number is +1 330-686-9644.
Can I visit other dining options near this McDonald's?
Yes, nearby dining options include Pizza Hut, Lemongrass Grill, Subway, Gionino's Pizzeria, and The Spice Delight which offer pizza, Thai, sandwiches, Italian, and Indian cuisine respectively.
What other services and shops are available near this McDonald's?
Nearby you can find beauty salons like The Scissor Room and HD Skin & Beauty, as well as service providers like Computer ER for IT repair and Amanda Ellis Photography for event photography.
Where can I find municipal services close to this McDonald's?
The City of Munroe Falls Ohio and Munroe Falls City Hall are located nearby, providing government and public services to the community.