Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Hours
Reviews
4.1
506 reviews
5 stars
286
4 stars
104
3 stars
50
2 stars
17
1 star
49
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the pizza for its taste, with specific mentions of the hot honey pepperoni and Big Don sub being favorites.
Service Issues
Many reviews highlighted poor customer service experiences, including long wait times, rude staff, and issues with the call center.
Order Accuracy
Several customers reported problems with order accuracy, including missing toppings and incorrect items being delivered.
Pricing Concerns
Customers expressed dissatisfaction with rising prices and perceived reductions in portion sizes.
Cleanliness and Atmosphere
While some reviews noted cleanliness and friendly staff, others reported issues with the overall management and atmosphere during busy times.
- DBDennis Blanton5 days ago1.0Donatos is our go to but when we got our order last night,The crust was soggy and tasteless.
- SGsarah grangerOct 25, 20251.0Food was good! but trying to order over the phone is very frustrating with that call center they are using.
- LRLA RODRIGUEZOct 16, 20255.0Local pizza place, very delicious!! Got a calzone and it was amazing!!
- JWJim WilliamsOct 13, 20253.0Customer service needs worked on. Food good. Floors need mopped.
- CGCory GriffithOct 1, 20255.0Just wanna give a shoutout to yall for doing a amazing job and helped me in a hard time
Frequently Asked Questions About Donatos Pizza
What is Donatos Pizza known for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust. It's a family-owned company founded in Columbus, Ohio in 1963.
Where is Donatos Pizza located in Mount Vernon?
Donatos Pizza is located at 221 W High St, Mount Vernon, OH 43050, USA.
What are the operating hours for Donatos Pizza?
Donatos Pizza is open Monday to Thursday and Sunday from 10:30 AM to 10 PM, and Friday to Saturday from 10:30 AM to 11 PM. They are closed on November 27, 2025.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same day delivery services.
Which payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa.
Can I order Donatos Pizza through a mobile app?
Yes, you can order Donatos Pizza through their app available on the Apple App Store and Google Play Store.
Does Donatos Pizza accommodate families and people with accessibility needs?
Donatos Pizza welcomes families, has wheelchair accessible entrances, high chairs, and restroom facilities.
What nearby dining options are close to Donatos Pizza in Mount Vernon?
Nearby dining options include KFC, Little Caesars Pizza, and Fiesta Mexicana, providing other American, fast food, and Mexican cuisine choices.
Are there any recreational facilities near Donatos Pizza?
Yes, Mount Vernon YMCA Gymnastics and YMCA Sports Center are nearby, offering gym and sports activities close to Donatos Pizza.
What other useful amenities are near Donatos Pizza?
Foster's Healthmart Pharmacy, Walk-In Clinic @ Fosters Pharmacy, and United Dairy Farmers gas station are nearby, providing pharmacy, medical, and fuel services for visitors.